Social Solutions Support: Your Trusted Partner
We deliver knowledge and expertise, and an unwavering commitment to your success.
Useful Resources
ETO support
Contact support 7am – 7pm CST weekdays via the chat on your portal or through email.
Apricot support
Contact support weekdays 7am – 7pm CST via the chat on your portal or through email.
Penelope support
Contact support 7am – 7pm CST weekdays via the chat on your portal or through email.
Take your technology to the next level.
Partner with our knowledgeable customer support representatives to receive one-on-one support, configuration assistance and project management services so you can devote more time to helping the people you serve.
95% customer satisfaction rating
We respond quickly and work to solve your issue the first time.
Specialized by vertical
Our support team includes experts in HMIS, HUD, VOCA and more.
Flexible ways to communicate
Choose email, online chat, phone and online knowledge base.
Options to meet your needs
Advanced package options include virtual access to one-on-one sessions, designated support consultant and administrative systems consultant support.
Knowledge base
Access our knowledge base through our built-in portal for quick tips and helpful documentation.
“Social Solutions brought a much needed, in-depth look as to what data we actually need to capture, how our organization should collect the data and how to standardize it across our offices.”
Jessica Holfert, Catholic Charities of South Carolina
“Social Solutions Support continuously improved the system that our coordinators use, which has helped us provide better service for the public housing and section 8 residents that we serve.”
Todd Haskins, Management Analyst
King County Housing Authority
“I can’t give enough praise for all the guidance we have been given! We would have never been as ready to roll out our new process in 2021 without the help of the Social Solutions ASC team!”
Brittany Paliswat, Workforce Engagement Manager
United Way of Greater Stark County
“We collaborated with our ASC to build out surveys, simplify reports, and utilize really cool back end features like connect to access our clients in meaningful ways during the COVID Pandemic. Our ASC, is not only incredibly knowledgeable about the features and capabilities of Apricot, but he is also an absolute pleasure to work with.”
Ashley Taranto, Data Analyst
UpValley Family Centers
Support Packages
Apricot + ETO support options
Basic support
Quality support for all of our clients.
Award-winning support
We strive to answer chats in less than 60 seconds and resolve issues the first time.
Easy-to-access expertise
Access to videos, articles, FAQs and best practices.
Advanced support consulting
Dedicated consultant
Reactive consultation provided by a dedicated expert.
Partner with subject matter experts
Access to videos, articles, FAQs and best practices.
