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Social Solutions Support: Your Trusted Partner

We deliver knowledge and expertise, and an unwavering commitment to your success.

Useful Resources

ETO support 

Contact support 7am – 7pm CST weekdays via the chat on your portal or through email.

View ETO knowledge base

Apricot support 

Contact support weekdays 7am – 7pm CST via the chat on your portal or through email.

View Apricot knowledge base

Penelope support 

Contact support 7am – 7pm CST weekdays via the chat on your portal or through email.

View Penelope knowledge base

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Take your technology to the next level.

Partner with our knowledgeable customer support representatives to receive one-on-one support, configuration assistance and project management services so you can devote more time to helping the people you serve.

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95% customer satisfaction rating

We respond quickly and work to solve your issue the first time.

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Specialized by vertical

Our support team includes experts in HMIS, HUD, VOCA and more.

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Flexible ways to communicate

Choose email, online chat, phone and online knowledge base.

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Options to meet your needs

Advanced package options include virtual access to one-on-one sessions, designated support consultant and administrative systems consultant support.

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Knowledge base

Access our knowledge base through our built-in portal for quick tips and helpful documentation.

“Social Solutions brought a much needed, in-depth look as to what data we actually need to capture, how our organization should collect the data and how to standardize it across our offices.”

Jessica Holfert, Catholic Charities of South Carolina

“Social Solutions Support continuously improved the system that our coordinators use, which has helped us provide better service for the public housing and section 8 residents that we serve.”

Todd Haskins, Management Analyst
King County Housing Authority

“I can’t give enough praise for all the guidance we have been given! We would have never been as ready to roll out our new process in 2021 without the help of the Social Solutions ASC team!”

Brittany Paliswat, Workforce Engagement Manager
United Way of Greater Stark County

“We collaborated with our ASC to build out surveys, simplify reports, and utilize really cool back end features like connect to access our clients in meaningful ways during the COVID Pandemic. Our ASC,  is not only incredibly knowledgeable about the features and capabilities of Apricot, but he is also an absolute pleasure to work with.”

Ashley Taranto, Data Analyst
UpValley Family Centers

Support Packages

Apricot + ETO support options

Basic support

Quality support for all of our clients.

Award-winning support
We strive to answer chats in less than 60 seconds and resolve issues the first time.

Easy-to-access expertise
Access to videos, articles, FAQs and best practices.

  • CheckmarkIn-app chat support
  • CheckmarkSelf-serve support documentation
  • CheckmarkAlways up to date knowledge base
  • CheckmarkContent for new to advanced users
  • CheckmarkCustomer Portal to check status, search Knowledge Base and more

Advanced support consulting

Dedicated consultant
Reactive consultation provided by a dedicated expert.

Partner with subject matter experts
Access to videos, articles, FAQs and best practices.

  • CheckmarkOne-on-one dedicated consultative support
  • CheckmarkTechnical project, case and issue management
  • CheckmarkExpertise in new features
  • CheckmarkSupport to keep system current
  • CheckmarkCheck-in calls to review goals and open cases

Contact us to learn more about support packages.