Amp Up Your Impact With Advanced Nonprofit Support Services

Take your case management capabilities to the next level.

Partner with our knowledgeable customer support representatives to receive one-on-one support, configuration assistance, and project management services so you can devote more time to helping your clients.

Social Solutions Client Support Packages

Silver

8 Total Hours per Year
Email Support
Phone Support
Configuration and reporting assistance
Designated Advanced Support Consultant
24/7 Critical Incident Support
Monthly check-in calls with ASC
Guided case management goal tracking
Annual system review for 5 programs
12 Total Hours per Year
20 Email or Chat cases per month
Configuration and reporting assistance
Designated Advanced Support Consultant
Check-in and inbound calls with ASC

Gold

34 Total Hours per Year
Email Support
Phone Support
Configuration and reporting assistance
Designated Advanced Support Consultant
24/7 Critical Incident Support
Monthly check-in calls with ASC
Guided case management goal tracking
Annual system review for 5 programs
24 Total Hours per Year
30 Email or Chat cases per month
Configuration and reporting assistance
Designated Advanced Support Consultant
Check-in and inbound calls with ASC

Platinum

125 Total Hours per Year
Email Support
Phone Support
Configuration and reporting assistance
Designated Advanced Support Consultant
24/7 Critical Incident Support
Weekly check-in calls with ASC
Guided case management goal tracking
Annual system review for 5 programs
68 Total Hours per Year
Unlimited Email or Chat cases per month
Configuration and reporting assistance
Designated Advanced Support Consultant
Check-in and inbound calls with ASC

Why customers trust Social Solutions as found on TrustRadius

 

Support Benefits

Did you know?

Apricot’s reporting platform allows you to create and share reports securely within the system. Reporting happens in real time so that you can monitor results and be responsive when it matters.

Did you know?

With Apricot, your data is right at your fingertips in a cloud-based solution that gives your organization freedom from paper files, spreadsheets, local hardware, and monthly maintenance downtimes.

Did you know?

Apricot is hosted on a best-in-class Amazon Web Services (AWS) environment so your data is secure, backed up, and compliant. User-based permissions and audit trails further enable secure access to data.

Did you know?

Apricot allows you to easily track volunteers as well as clients. Utilize guest user modules and webforms to further engage your constituents.

Did you know?

Track, report, and assess your organization’s mission! Apricot allows you to track clients, volunteers, services, and more.

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