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Best practices to create a successful help desk

May 24, 2022 at 1:00 p.m. CST

Young man smiling and working on laptop, viewing case management software analytics

Save administrative time and headaches.

Would your organization benefit from being able to streamline ongoing staff needs when it comes to your data and case management software?

If you’ve ever considered creating a Help Desk, already have one that could use some pointers, or are ready to learn more and get started, join us for this webinar! Our experts will outline three best practices to help you streamline the time you invest in solving user issues and keep your staff on track with their data entry tasks.

You’ll learn:
  • How to reduce the number of issues reported by end-users.
  • Key aspects of organizing a successful help desk.
  • Ways to make assistance to users more efficient.
  • Additional services available to save (more) time, automate user assistance and improve outcomes through our Managed Services Basic System Administration.
Izzy McElroy, Senior Manager of ASC, Bonterra headshot.
Izzy McElroy, Senior Manager of ASC, Social Solutions
Andre Harness, Enterprise Team Lead, Bonterra headshot.
Andre Harness, Enterprise Team Lead, Social Solutions

Register today to learn how to create a help desk strategy.

Register now