In case you haven’t noticed, we spend a lot of time focusing on outcomes around here, and with good reason. Times are changing, and funders are looking for proof that their funds are creating the change they were intended to foster. But even if your organization is already on board with an evidence-based approach to program effectiveness evaluation, there is always room for improvement.
The effectiveness of social services may not actually be controlled by the social service organizations.
That may sound ludicrous, but it also may be true.
Social services are dependent upon a social service delivery system which is largely defined by public social policy, and unfortunately, current policy may not line up with effective service delivery.
Keep reading to learn about current policies affecting the social service delivery system and how it can be improved.
According to Pennsylvania’s Health Information website, targeted case management (TCM) is any “direct assistance to adult and children consumers of the behavioral health system, including problem resolution, advocacy and referral to other appropriate services.”
Are you thinking what I’m thinking?
That definition sounds very much like the definition of general case management.
Medicaid, on the other hand, uses this term in a completely different manner. In a Congressional Research Service report on the Medicaid Targeted Case Management (TCM) benefits, it is clarified thus:
Case management services assist Medicaid beneficiaries in obtaining needed medical and related services. Targeted Case Management (TCM) refers to case management for specific Medicaid beneficiary groups or for individuals who reside in state-designated geographic areas.
So essentially, at least when used by Medicaid, TCM has to do with providing case management services to specific “target” populations. When used by other organizations, however, targeted case management is often used to indicate personalized case management or just used as an alternative name for general case management services.
Social work case management is a particularly challenging field. It requires as understanding of many different types of case management all rolled together in one. As a result, many social workers complain about the amount of time they have to spend properly handling the documentation and management of their cases, and they lament how this takes them away from spending adequate time with their clients. As a result, this can be an incredibly frustrating model under which to operate.
However, with the advent of new programs and services to help ease the burden of client tracking, social work case management no longer has to be so challenging. Read on to learn how you can integrate a new system in order to lighten your case management load this year.