Choosing a Behavioral Health Case Management Software

Social Solutions Blog

Choosing a Behavioral Health Case Management Software

You may be following the bipartisan mental health bill seeking in part to “encourage the adoption of evidence-based programs.” Whether this bill passes or not, there is a clear trend towards evidence-based programs, and effective case management software is one of the tools to help take your agency to the next level.

According to the National Council of Behavioral Health “Behavioral health case managers’ skills in providing support and linkages have been instrumental to creating a life in the community for many people living with mental and addiction disorders.” However, fixed budgets, the need to reduce costs, and restricted funding put pressure on us all, even as we try to increase efficiency and meet demanding reporting requirements. Rather than being seen as cherry on top, the use of case management software for data collection and reporting is a line item that needs to be in our budgets.

The question has become what kind of software to invest in, rather than if case management software is the best route for your agency. There are so many choices of case management software for behavioral health care providers that we sometimes cling to an outdated system for fear of having to go out in the marketplace and choose something new. There is a better way. Case management and outcomes measurement are vital to the success of your clients and your agency as a whole. A good case management software system will help you track the data that you need to inform your agency.

It is time to get effective case management software that will make your agency more effective and more efficient. Case management systems can help organizations reach their full potential, and provide the best and most comprehensive services to their clients.

Factors to Consider When Selecting Your Case Management Software

There are several key ideas to keep in mind when choosing behavioral health case management software.

Low Training Barrier

Good case management software will make it easy for your front line workers to use. Selecting a complicated and user un-friendly system will mean lots of training, which will take up a large chunk of your direct services staff’s time. It should be easy for your staff to enter individual pieces of data (such as case notes from a client visit) as well as get a bird’s eye view on program overall (like what the employment rate for participants is). The easier this is, the more cooperation you’ll have from both front line staff and supervisors when making the switch.

Tracking for Outcomes

While all case management software should track activities and client data, this is simply not enough in the current funding climate. The ability to track outcomes is critical, both for your organization’s intentionality and for your attractiveness to funders. Case management software with a focus on outcomes will be your best choice.

Built-in Reporting

Data in is only part of the story, you will need to be able to get the information you need out of your system, preferably in an easy fashion. Ideally, you will be able to retrieve individual and aggregate data in a variety of formats and measuring a number of different indices and outcomes.

Make an Even Bigger Difference with Social Solutions

When shopping for case management software, particularly for behavioral health organizations, Social Solutions’ Efforts to Outcomes (ETO®) software and Apricot for Case Management software are great places to start. Social Solutions realizes that a lot is at stake when you invest in case management software and recognizes that finding a best fit is critical for your agency.

Social Solutions has made ETO and Apricot for Case Management customizable and can walk you through making them fit your agency and its needs like a glove. From an easy to use dashboard for everyone’s computer, to reports that can be generated in a flash, ETO and Apricot for Case Management make tracking and reporting on the data most important to your clients’ success a walk in the park. In addition to documenting your results in great detail, you can also show those results in a number of formats, including line graphs and charts, as well as traditional reports.

And Social Solutions is not just providing a way to measure your outcomes — it is providing the way to manage those outcomes. With front-line staff able to adjust each client’s interventions to maximize positive outcomes and managers able to ensure program fidelity with data they can easily see, our software is always focused on helping you produce positive outcomes for your clients.

Take the Next Step

You know the value of good case management software, and now you know what to look for when selecting or upgrading the case management software for your organization. If you want to find out if Social Solutions’ ETO or Apricot software is a good fit for you, contact one of our support specialists.

Did you know?

Apricot’s reporting platform allows you to create and share reports securely within the system. Reporting happens in real time so that you can monitor results and be responsive when it matters.

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With Apricot, your data is right at your fingertips in a cloud-based solution that gives your organization freedom from paper files, spreadsheets, local hardware, and monthly maintenance downtimes.

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Apricot is hosted on a best-in-class Amazon Web Services (AWS) environment so your data is secure, backed up, and compliant. User-based permissions and audit trails further enable secure access to data.

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Apricot allows you to easily track volunteers as well as clients. Utilize guest user modules and webforms to further engage your constituents.

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Track, report, and assess your organization’s mission! Apricot allows you to track clients, volunteers, services, and more.

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