In this blog series, we are exploring five capacity drivers that support the growth of social good organizations. Fourth in this series explores workflows and alerts.
Every social good organization strives to provide the highest level of service for individuals or families in need. But, as demand for services soars, it can seem unmanageable to keep up with the intake, reporting, compliance and other processes that must be in place to fully serve a client’s needs.
Digital workflows and alerts increase efficiency and keep programs on track while saving staff time they can spend serving more people—all without compromising program effectiveness.
By automating customized, built-in workflows for common processes, you give your team the power to work smarter and focus on serving clients rather than building out a workflow for each process you employ for each individual in the program.
By setting up alerts, staff are automatically notified about important milestones such as updates, deadlines, overdue items and at-risk clients. There is no longer a need to track milestones and action items on paper or create reminders. The technology does it for you.
This not only helps with service delivery, but the data itself also provides insights into how a client is progressing and what strategic shifts might need to happen to meet their needs.
The bottom line is: investing in technology to effectively manage program details can redefine case management and is critical to an organization’s ability to scale. Decrease your administrative workload and focus on what you do best: improving people’s lives.
Want to learn how digital workflows and alerts work and more ways to support the growth of your social good organization? Head over to our 5 Capacity Drivers eBook.
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