Youth Services

This page contains our library of youth services performance-management-webinars and is updated frequently. Check back soon for updates or feel free to view our upcoming performance management performance-management-webinars.

Becoming Evidence-Based: Lessons from the Teen Outreach Program (TOP®) and BUILD Chicago

Hear from practitioners whose programs are at different stages of the process: what does it take to become evidence-based? In this webinar, introduced by Kristin A. Moore from PerformWell partner ChildTrends, we explore the performance management issues associated with becoming evidence-based.

Joseph R. Miller will discuss the well-established Teen Outreach Program (TOP®), how the Wyman Center developed it, replication processes, and how the program has evolved over time. TOP® is a highly regarded program referenced on multiple lists of evidence-based programs, including Blueprints for Healthy Youth Development and SAMHSA’s National Registry of Evidence-based Programs and Practices.

Roslind Blasingame Buford and Bessie Alcantara from Broader Urban Involvement and Leadership Development (BUILD) in Chicago, will share their experiences from the perspective of an organization in the process of becoming evidence-based. What role does performance management play in relation to process, outcome and impact evaluations? BUILD has been recognized as a leader in the field, labeled by evaluators as a promising practice and was chosen as a required replication model in an Office of Juvenile Justice and Delinquency Prevention grant program.

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Pay for Success from the Service Provider Perspective: Roca’s Experience with Preparations and Contract Negotiations in Massachusetts

The current administration’s focus on delivering high-performance government is driving the human services sector to identify, strengthen and replicate effective practice models, through guidance such as OMB’s Use of Evidence and Evaluation in the 2014 Budget Memorandum. Social Solutions is proud to host this webinar in our continuing support of service providers and state and local government agencies to infuse performance management into government grant-making.

Join us to hear about some of the key questions being addressed in one the country’s first Pay for Success (PFS) contract negotiations. Bill Pinakiewicz will set the stage, and Lili Elkins and John Grossman will speak about Roca’s and Third Sector Capital Partners’ joint work to prepare for and negotiate a contract to reduce recidivism among youth with the Commonwealth of Massachusetts.

PFS is a promising new way to fund outcomes rather than services, where investors provide the capital up front and government only pays for the achievement of results down the road. In the area of juvenile recidivism, this means that the state funds successful prevention and avoids the larger costs of incarceration. Benefits to service providers include substantial multi-year funding, but risks include a diminished reputation should organizations fail to deliver in such a high profile endeavor.

In this webinar, we look at how Roca, a performance-driven provider of services to young people at high risk of incarceration, has worked with Third Sector Capital Partners, a nonprofit consulting firm and PFS intermediary, to prepare for and determine that a PFS contract would be worth pursuing. Key questions they have grappled with during preparations and in the subsequent negotiations are of particular interest to nonprofits:

  • How must the target population be defined in order to demonstrate cost savings to the state?
  • How can the contract be designed to create substantial fiscal savings for the state and allow Roca to recoup its expenses?
  • How can Roca feel confident that it will be able to deliver on the expected outcomes?

Ms. Elkins and Mr. Grossman will share how they approached these and other questions. Mr. Pinakiewicz will provide an overview of how service providers across the country are engaging with the PFS model and will share resources available for determining service provider readiness for pursuing PFS. Speakers will take questions from the audience. case management involves tracking individualized goals.

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Youth Case Management: Making Progress Measurement Meaningful for Individuals and Programs

Good case management involves tracking individualized goals.

Good program management involves tracking shared goals, in order to determine whether the program as a whole is successfully helping its participants make meaningful progress toward outcomes. This ability to demonstrate—with numbers in addition to stories—positive outcomes at the program level is increasingly giving organizations a fundraising edge in tough times. Yet giving up individualized goals in favor of shared ones goes against the grain for anyone concerned with the quality of youth case management. How to reconcile these apparently mutually exclusive requirements?

Join Ingvild Bjornvold as she examines this challenge facing case managers today with Kimberly Vollmer. Ms. Vollmer will speak to how PACE Center for Girls uses a “menu” of shared goals in addition to individualized objectives, which allows them to run meaningful aggregate reporting without sacrificing the individualized nature of case management. Ms. Bjornvold will demonstrate how a free, new version of ETO-1 is available to frontline staff who wish to try PACE’s approach to measuring progress with the youth on their own caseloads.

This webinar will be of interest to frontline staff, managers and anyone responsible for quality assurance in organizations that provide case management services to youth.

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Improving Outcomes for Troubled Youth by Reducing Reliance on Detention and Commitment

Join Bart Lubow, Wendy McClanahan and Mary Marx for an engaging conversation about alternatives to juvenile detention and commitment, and how agencies can collaborate successfully for the best possible youth outcomes. Mr. Lubow will discuss necessary changes to policy, practice and programming in juvenile justice and results of the Juvenile Detention Alternatives Initiative (JDAI), which has substantially reduced reliance on incarceration and improved public safety by decreasing crime and recidivism rates.

How can agencies collaborate effectively to promote justice reform and achieve similar outcomes in their communities? Mr. Lubow and Ms. McClanahan will share lessons from initiatives including JDAI and the Youth Violence Reduction Partnership (YVRP) on overcoming barriers to sharing and making meaningful use of data to make collaborative efforts as effective as possible.

Ms. Marx will reflect on how juvenile justice reform and more collaborative approaches can benefit individual diversion and early intervention programs’ efforts. She will share how PACE Center for Girls uses a holistic approach to achieve positive outcomes for girls, and describe the role collaboration and performance management plays in their success.

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How United Ways are Implementing Community Impact

For over 10 years, United Ways across the country have been moving away from their historical role as community fundraisers toward a new, broader focus on community impact. In 2008, United Way Worldwide announced ambitious 10-year goals for the nation for education, income, and health.

How are United Ways implementing this vision? On July 10, Social Solutions is hosting a webinar featuring the work of one leading United Way, the United Way of Central Iowa, and its journey to community impact.

Background information for this webinar can be found in the new Social Solutions paper, Operationalizing Live United.

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Practice-Based Evidence: Building Evidence from the Ground Up

Increased attention to youth outcomes in the field of child and family services is welcome, but how can agencies handle the pressure to adopt evidence-based practices when no such practices have been proven for – or are culturally appropriate for – the populations they serve?

This was the question facing the Native American Youth & Family Center (NAYA) when the state of Oregon passed legislation requiring that 75% of funds go to evidence-based programming. Join Terri Cross and Travis Rice to learn how NAYA protected their culturally-based, holistic services while satisfying demands for evidence of effectiveness.

Using the approach of practice-based evidence – rather than evidence-based practice – NAYA, the National Indian Child Welfare Association and the University of Portland involved service providers, service recipients and families in identifying culturally appropriate and strength-based outcome measures and examining youth outcomes. Results include improved academic outcomes, including a high school graduation rate for NAYA youth that is five times that of all Indian children in the Portland Public Schools, and improvements in outcomes rarely discussed in mainstream research but highly valued by Native American youth.

Attendees will come away from this webinar with an understanding of how lessons from NAYA’s experience may inform the process of developing practice-based evidence in other communities.

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Using PerformWell to Improve Sex Education Programs

How can sex education programs for youth measure outcomes and continuously improve their effectiveness? Join us for a webinar during which we will explore how practitioners can take advantage of new PerformWell content – including surveys/assessments – relevant to sex education. With the launch of PerformWell earlier this year, ChildTrends, the Urban Institute and Social Solutions made available more than one hundred surveys/assessments, along with information to help nonprofits measure outcomes and improve service delivery. This webinar marks the publication of new content in the program area of sex education.

Mary K. Winkler will moderate this session featuring Adam Tenner who will share how Metro Teen AIDS manages performance in practice. Mary Terzian, Patrick Lester and Ingvild Bjornvold will discuss how others can make use of the tools available in PerformWell to follow in Metro Teen AIDS’ footsteps and become more performance driven and improve their likelihood of success in preventing teen pregnancy and the transmission of sexually transmitted infections.

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Improving Outcomes for Transition Age Foster Youth: The Story of California Connected by 25

In the course of six years, the California Connected by 25 Initiative (CC25I) broke down silos, transformed systems of care and improved outcomes for youth aging out of foster care across eight counties. Funded by the Stuart Foundation and the Walter S. Johnson Foundation, county child welfare agencies worked with community partners to provide comprehensive, integrated, youth-focused services with the aim to improve permanency, education, housing, employment and financial literacy outcomes.

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Innovative Practices for Youth and Workforce Development with Los Angeles Conservation Corps

Los Angeles Conservation Corps, a national leader in youth, workforce development and alternative education for inner-city youth and young adults. LA Corps is the largest urban conservation corps in the nation and to date includes 3 schools for educating and training youth for green jobs.

LA Corps has been using Efforts to Outcomes (ETO™) software since May 2009 to uniquely drive their data and performance management needs.  Join us and learn about their quest to becoming a data-driven organization. 

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Using Data to Drive Performance in Youth Case Management

During this webinar, nationally-recognized Latin American Youth Center (LAYC) will discuss the new and innovative ways in which they are using data to inform best practice in youth services. LAYC was recently awarded a Social Innovation Fund (SIF) award from the Office of Innovation for their Promotores program, a structured case management approach to developing positive outcomes for youth. Isaac Castillo, Director of Learning and Evaluation, will discuss the ways in which the model is implemented and data used to better understand and even predict trends in youth behavior patterns based on the number of touch points a youth receives so that staff can have a better understanding of the behavioral responses.

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Improving Performance of Youth Development Programs

Juma Ventures will share how they’re using ETO Software® to manage and improve the social enterprises they’ve developed for helping economically disadvantaged youth make a successful transition to adulthood. You’ll learn how Juma capitalizes on ETO’s flexibility and customizable features to get the information they need to build and customize curriculum, manage job and support services programs, and provide targeted technical assistance to grantees.

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The Path to Improving Performance in Delinquency Prevention Programs

PACE Center for Girls will highlight best practices in delinquency prevention through education, counseling, training and advocacy. Pace will share lessons learned along the road to becoming a high performing organization – and how these experiences have helped them work smarter and improve service delivery. They’ll show how ETO Software, their performance management, solution, has been a core catalyst along this path to improvement by enabling them to review progress towards program missions and continue doing what works – while helping them identify and make improvements where needed.

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Managing Performance of Gang Prevention Services

Learn how service providers Turning the Hearts and ROCA are taking steps to measure and manage the effectiveness of their organizations’ gang prevention and intervention programs.

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Click to read more about this Gang Prevention Program Webinar

Measuring the Effectiveness of GED and Job Training Programs for Youth and Young Adults

The Latin American Youth Center (LAYC) will highlight its work in the provision of GED preparation and job training programs for youth and young adults. Learn how LAYC tracks the effectiveness of these programs independently, as well as the importance of looking at outcomes across programs. LAYC’s Learning and Evaluation Division will also highlight relevant research and programming trends in GED and job training program delivery and discuss potential metrics to measure program effectiveness that go beyond those required by the federal government or other agencies.

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Achieving Measurable Success with Adjudicated Youth

Join us for this informative webinar with Fresh Lifelines for Youth (FLY Program), an organization that helps adjudicated youth turn their lives around by providing mentoring, legal education, and leadership training.

FLY will share how each of their programs has achieved at least an 85% success rate by:

  • Focusing on delivering measurable results with an outcomes-driven approach
  • Incorporating positive role models, intensive case management, and participant feedback
  • Using development assets that influence choices young people make and help them become caring, responsible adults.

FLY will also discuss how they’ve been able to demonstrate the value of their programs – which add up to being one-tenth the cost of incarceration – and receive increased grant awards as a result.

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Impacting the Lives of At-Risk Youth with Evidenced-Based Practices

How adopting a performance management approach is empowering Southwest Key Programs to make a measurable difference

This educational webinar features Southwest Key Programs, an organization dedicated to improving the quality of life for youth. You’ll learn how Southwest Key has transitioned from just collecting data to improving the level of services provided by becoming performance oriented. Discussions will include how they’ve moved toward evidence-based practices – and its impact on their grant proposals, program performance, and the youth they serve. Southwest Key will also share their logic model development and how they’ve managed the shift within their organization toward a performance management culture.

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Re-evaluating and Improving a Youth Mentoring Program

Learn how a nonprofit re-evaluated its youth mentoring program and implemented a better way to measure and improve its impact on the youth and young adults it serves. The Director of Learning and Evaluation from Latin American Youth Center (LAYC) will highlight the best practices developed that are helping encourage participant progress and demonstrate program effectiveness. LAYC will also share the lessons learned from the program’s original design – and the steps taken that helped shape the improvements.

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