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Compare advanced support and managed services options

Advanced support provided one-on-one by a dedicated expert, aligned with your organization’s priorities and objectives.

Silver


12 hours / year
3 hours / quarter
1 hour / month

Gold


24 hours / year
6 hours / quarter
2 hours / month

Platinum


48 hours / year
12 hours / quarter
4 hours / month

Diamond


96 hours / year
24 hours / quarter
8 hours / month

Advanced support consulting options

Align your hours with your objectives:

Check-in calls with your consultant to review goals, open cases or defects
Webinars to review system updates 
Configuration enhancements to forms and features
Data import services
Creating and updating reports
Documenting configuration changes 
Maintaining an end-user manual
Identifying and merging duplicate clients 
Checking data validation and reviewing with end-users
Audits to identify areas for improvement

Managed services + system administrator package 

Specialized, proactive services provided by an expert who becomes like a member of your organization’s team.

Basic

  • 200 hours/year
  • 50 hours/quarter
  • 16.7 hours/month

Extra services available

Expand Basic System Admin in 50 hours/quarter blocks

  • Check-in calls
  • User maintenance
  • Running reports
  • Monitoring performance
  • Running report audits
  • Annual health checks

Contact us to learn more about
support packages.