Compare advanced support and managed services options
Advanced support provided one-on-one by a dedicated expert, aligned with your organization’s priorities and objectives.
Silver
12 hours / year
3 hours / quarter
1 hour / month
Gold
24 hours / year
6 hours / quarter
2 hours / month
Platinum
48 hours / year
12 hours / quarter
4 hours / month
Diamond
96 hours / year
24 hours / quarter
8 hours / month
Advanced support consulting options
Align your hours with your objectives:
Check-in calls with your consultant to review goals, open cases or defects
Webinars to review system updates
Configuration enhancements to forms and features
Data import services
Creating and updating reports
Documenting configuration changes
Maintaining an end-user manual
Identifying and merging duplicate clients
Checking data validation and reviewing with end-users
Audits to identify areas for improvement
Managed services + system administrator package
Specialized, proactive services provided by an expert who becomes like a member of your organization’s team.
Basic
- 200 hours/year
- 50 hours/quarter
- 16.7 hours/month
Extra services available
Expand Basic System Admin in 50 hours/quarter blocks
- Check-in calls
- User maintenance
- Running reports
- Monitoring performance
- Running report audits
- Annual health checks