Services for nonprofits from people who understand your needs.

We offer a full range of services to ensure that you get the most from our software solutions. Take advantage of our expert Professional Services, Training, Support and Account Management teams to empower your staff and take your service delivery to the next level.

Professional Services

Our team consists of Project Managers, Implementation Consultants, and Solution Architects who can be deployed based on your specific implementation and project needs. With a healthy mix of project management, nonprofit, and technical expertise, you get a wealth of knowledge to guide you through the implementation experience, and to support you for custom consulting if you need it.

Experience

Take advantage of our 15+ years of implementation experience to ensure success.

Outcomes

Return measurable outcomes through industry best practices, process, and tools.

Guidance

Accelerate your team’s adoption with the guidance of an expert Social Solutions team.

Options to Meet Your Needs

Social Solutions offers a wide range of implementation packages to meet your needs. From out-of-the-box configurations that get you started in only a few weeks to full service implementation and consulting - we have you covered.

Interested in Professional Services from Social Solutions? Speak with our team today!

I love the way that they have supported us through our implementation… The entire process has been so seamless, and the support that we have received from the staff has been excellent.

Coyan Lewis

Human Capital Project Manager, The Executive Office of the Mayor of DC

Training

We are committed to ensuring that your teams are empowered for success and continued growth. Join us in the Social Solutions Academy to access self-directed content, on-demand recordings, and live virtual trainings.

End User Training

Free eLearnings

We believe end user training should be free, available to all, and accessible from anywhere, at any time. That is why we created a series of self-paced eLearnings to get your users ramped up in no time. Click here and enter code ETO End User or Apricot End User to access these courses.

Custom End User Training

Looking for live, instructor-led training, with customized content based on your configuration? Contact your Account Manager to purchase a session of ETO or Apricot End User Training.

Administrator Training

Boot Camp & Labs

Click here to purchase a seat in Boot Camp or any one of our feature-focused Labs.

Training Subscriptions

For ongoing access to all trainings at a deeply discounted price, contact your Account Manager to learn more about our or Apricot Administrator subscription, ETO Administrator subscription, or ETO Report Writer subscription.

Certifications

Are you an Apricot, ETO, or ETO Results guru? Let’s make it official. Email us to get Certified.

Not seeing what you’re looking for? Email us! We are happy to work with you to fulfill your training needs.

Support Options

With a 93% customer satisfaction rate, our fully-staffed team provides a personal approach to every interaction. Basic support options are standard and included for all Social Solutions clients. Premium support packages are also available to allow you to choose the level of support that is right for your organization, from virtual access to scheduled one-on-one time or even a dedicated team member.

At your fingertips or a call away, we are here for you.

We offer a variety of options for contacting the Social Solutions Support teams

Email

Email our technical support from within your system. Our detailed tracking system ensures you’ll get a quick and helpful response.

Chat

Need a quick answer? Take advantage of our chat feature and our support reps will be there within seconds to help.

Phone

Our technical support team is knowledgeable and ready to talk you through your issue. Call us anytime.

Knowledge Base

Access our Knowledge Base through our built-in portal for quick tips and helpful documentation.

Did you know?

Apricot’s reporting platform allows you to create and share reports securely within the system. Reporting happens in real time so that you can monitor results and be responsive when it matters.

Did you know?

With Apricot, your data is right at your fingertips in a cloud-based solution that gives your organization freedom from paper files, spreadsheets, local hardware, and monthly maintenance downtimes.

Did you know?

Apricot is hosted on a best-in-class Amazon Web Services (AWS) environment so your data is secure, backed up, and compliant. User-based permissions and audit trails further enable secure access to data.

Did you know?

Apricot allows you to easily track volunteers as well as clients. Utilize guest user modules and webforms to further engage your constituents.

Did you know?

Track, report, and assess your organization’s mission! Apricot allows you to track clients, volunteers, services, and more.

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