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Social Solutions Training

A comprehensive portfolio of case management software training solutions for all skill levels.

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Social Solutions Training Academy

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Develop confidence and knowledge.

We are committed to helping you deliver your programs through our solutions. Our training isn’t just about the software; it’s about the people you serve, and how it can be used to help real people achieve real outcomes. Our trainings are offered in a multitude of ways, enabling convenience, knowledge and success. 

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Diverse training options

Training packages are offered a la carte, or as an ongoing subscription.

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Understand best practices

Develop confidence, streamline data entry and optimize results.

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Role-specific training

Training helps administrators and end-users learn how to use the software for their roles.

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Become certified and recognized as your organization’s subject-matter expert.

I’ve been reporting from legacy ETO, self-taught, for five years, requiring a lot of manipulation and manual effort to get the numbers I needed. Results Boot Camp has moved my skills far forward in just the first two sessions. I am admin, not direct service, and I’m actually looking forward to producing agency-wide reports now.

Caron Sandefur, Children’s Aid Society

Interactive and hands-on made it very easy to navigate [the] new system to myself, as well as [an] instant response to questions made this training valuable.

Alana Peer, Family & Children’s Services of Renfrew County

This is a very robust training. The materials are great for learning at an intermediate to advanced level. This is the best online training I’ve ever attended.

JEREMY MARTINEZ, United Way Atlanta

Sabrina did a wonderful job. A lot of the smaller details were explained for building forms and reports, which has given me more confidence in working with the system. Thank you!



Apricot + ETO options

Basic Training

Training included, so you learn the software with confidence.

Convenient learning 
Become an expert when it fits in your schedule.

Curriculum that generates results
Expertly designed learning experiences with real world application.

  • CheckmarkOutcome focused
  • CheckmarkAvailable on demand
  • CheckmarkConsistently updated

Administrator Boot Camp

Review features and functions in this 4 Day Training

Designed with the end goal in mind
Training on capabilities to help your organization reach its goals.

In-depth instruction
Hands-on training in small group settings providing administrators in-depth instruction.

  • Checkmark12 hours of live training
  • Checkmark4 hours of office hours for Q+A 
  • CheckmarkAccess to hands-on activities in training site for 60 days
  • CheckmarkWorkbook for future reference 

Administrator Training Subscription

Ongoing access for one administrator to bootcamp and over 15 labs.

Live instructor-led training
Attend up to 50 hours of live virtual training a quarter.  

Transferable subscription
Transfer the subscription to a second administrator to create multiple experts. 

  • Checkmark50 hours of live training
  • CheckmarkHands-on activities in a training site
  • CheckmarkBootcamp included 
  • CheckmarkFlexibility to choose topics important to you
  • CheckmarkWorkbooks and documentation for future reference 

Report Writer Training Subscription

Ongoing access for one report writer to ETO Results Boot Camp and 13 labs. 

Live instructor-led training
Attend up to 40 hours of live virtual training a quarter. 

Transferable subscription
Transfer the subscription to a second administrator to create multiple experts.

  • Checkmark40 hours of live training
  • CheckmarkHands-on activities in a training site
  • CheckmarkAccess to practice in training site for 60 days
  • CheckmarkDevelop multiple reporting experts
  • CheckmarkWorkbooks for future reference 


Custom Training

Flexible learning options, customized for you.

Custom end-user training
This course prepares end-users to incorporate the software in their day-to-day duties, and reviews the end-user business process as it relates to one program or grant.    

Train the trainer
This course prepares administrators to train their end-users. The session reviews custom training materials and provides tips to conducting a successful end-user class.

  • CheckmarkBased upon your organization’s software configuration
  • CheckmarkOne virtual session for 12 end-users to review your site
  • Checkmark3-4 hours of live virtual training
  • CheckmarkHands-on activities in your live site to experiment with features
  • CheckmarkTakes you through the data entry process

Ready to learn more about our training packages? Contact us.