We offer a full range of professional services to ensure you get the most from our software solutions. Take advantage of our expert Professional Services, Training, Support, and Account Management teams to empower your staff and take your service delivery to the next level.
Our team consists of Project Managers, Implementation Consultants, and Solution Architects who can be deployed based on your specific implementation and project needs. Select from a mix of project management, nonprofit, and technical expertise options to guide you through the implementation experience and support you with custom consulting and customization.
Ready to take your case management capabilities to the next level? We have training options to help you get the most out of your experience with your product.
Attend live, instructor-led training. Each class includes live demonstrations, training documentation, interactive practice activities, and office hours with a product expert for Q&A.
Each training is a complete set of videos that are available at your leisure and tailored to your specific needs based on your role, software solution, and experience level.
Make your expertise known by becoming certified in our products.
With a 93% customer satisfaction rate, our fully-staffed team provides a personal approach to every interaction. Basic support options are standard and included for all Social Solutions clients.
Email technical support from within your system. Our detailed tracking system ensures you’ll get a quick and helpful response.
Need a quick answer? Take advantage of our chat feature and our support reps will be there within seconds to help.
Our technical support team is knowledgeable and ready to talk you through your issue.
Access our Knowledge Base through our built-in portal for quick tips and helpful documentation.
Premium support packages are also available to allow you to choose the level of support that is right for your organization. Premium packages can range from virtual access to schedule one-on-one sessions, or even a designated support consultant or representative.
Social Solutions offers a wide range of implementation packages to meet your needs. From out-of-the-box configurations that get you started in only a few weeks to full service implementation and consulting - we have you covered. Interested in Professional Services from Social Solutions? Speak with our team today!
Take advantage of our 15+ years of implementation experience to ensure success.
Return measurable outcomes through industry best practices, process, and tools.
Accelerate your team’s adoption with the guidance of an expert Social Solutions team.
Apricot’s reporting platform allows you to create and share reports securely within the system. Reporting happens in real time so that you can monitor results and be responsive when it matters.
With Apricot, your data is right at your fingertips in a cloud-based solution that gives your organization freedom from paper files, spreadsheets, local hardware, and monthly maintenance downtimes.
Apricot is hosted on a best-in-class Amazon Web Services (AWS) environment so your data is secure, backed up, and compliant. User-based permissions and audit trails further enable secure access to data.
Apricot allows you to easily track volunteers as well as clients. Utilize guest user modules and webforms to further engage your constituents.
Track, report, and assess your organization’s mission! Apricot allows you to track clients, volunteers, services, and more.
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Please get in touch with us at 1-877-441-2111 to get a trial in your country.
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