Privacy Policy

This Privacy Policy applies to the various websites and the cloud based services (“Services”) owned and operated Social Solutions Global, Inc., our divisions, affiliates and subsidiaries (“SSG”, “we”, or “us”). SSG places the highest priority on protecting the privacy of its registered users ("Users"), the business entities whom such Users represent ("Clients"), as well as others who visit ("Visitors") this Web site ("Site").

This site is designed for Users and adult Visitors of SSG, and is not intended for use by children under 13. Because SSG gathers certain types of information on the Site, this privacy policy ("Privacy Policy") outlines the general terms and conditions surrounding what information SSG collects and how it is used. By registering as a User and/or visiting our Site, you are accepting the practices described in this Privacy Policy.

Collection and Use of Information by SSG

User Information

Users communicate and exchange information ("User Information") with SSG and other Users regarding their business relationship with SSG and our Services. User Information includes, without limitation, information submitted to SSG including contact information, userid, last and first name, email address and country. SSG handles User Information merely as a data processor and the Client is the data controller. Except as provided in this Privacy Policy and the applicable Master Services Agreement with our Clients, SSG will maintain the confidentiality of User and Client Information and will not disclose such information to third parties. Notwithstanding the foregoing, SSG shall disclose such information when required by government authorities conducting a lawful investigation and whenever SSG believes disclosure is necessary to limit SSG's legal liability or is legally required, such as to comply with a subpoena or similar legal process.

We also collect information when you voluntarily submit it to us, such as your first name, last name, email address, phone number, job title and company name, business phone, job level, job function and country. Throughout our site, we may provide the opportunity to register for an event or conference, request access to various thought leadership such as white papers, reports, case studies etc., or participate in an online survey. It is completely up to you whether you want to provide any of your information. You may opt out of these types of marketing communications as outlined in the Opting Out of Marketing Communications of this Policy.

When Users contact us for support or other customer service requests, we maintain support tickets and other records related to the requests, including any information provided by Users related to such support or service requests. We may also collect call recordings related to support and customer service-related calls.

Visitor Data

When you access an SSG website as a User or Visitor, SSG collects, records and retains general non-personally identifiable data about such usage of our websites, including but not limited to the User's or Visitor's domain name, the IP address, the name of the web page from which each entered our websites, the locations each visits within our websites, and the amount of time spent on each page of our websites (collectively, "Data"). SSG uses this Data to determine the demographics of Users or Visitors, to analyze trends and to develop and distribute to third party’s aggregate statistics and general information about SSG. SSG will not disclose information that identifies specific Users or transactions, except as noted in the "User Information" and “Client Information Disclosure” sections of this Policy.

Other Information

As a Visitor or User, you may choose to send SSG a question via e-mail, register for a special service, request a call with an expert or otherwise communicate with SSG, such as voluntarily participating in a survey. SSG may also use such information to communicate with you and to enhance SSG, to better meet the needs of Users.

Client Information Disclosure

Upon request, SSG may disclose to a Client the activities of its authorized Users on our sites, including providing User Information and other information collected by SSG to the Client business entity.

Aggregate Data

SSG may extract information that does not identify specific Users or transactions (collectively, "Aggregate Data") from User Information, Data, Cookies, and other information collected on the Site and use such Aggregate Data for internal and/or commercial purposes.

Third Party Relationships with SSG.

Providers

SSG has relationships with various third-party providers to maintain and provide services to SSG. These third parties are all bound by confidentiality agreements that protect the privacy of the SSG Users, must utilize information solely for providing services on behalf of SSG and are bound to keep any personally identifiable information they receive secure. SSG does not share, sell, rent or trade personally identifiable information with third parties for their promotional purposes.

Links

SSG also provides links to other web sites maintained by third parties unrelated to SSG. Please be aware that if you follow a link to another third-party web site, that site is not subject to SSG's Privacy Policy, and SSG has no control over the use of information disclosed on such sites. SSG is not responsible for the privacy practices or content of such other sites. SSG encourages its Users to be aware when they leave the Site and suggests that Users read the privacy policies of each site visited.

Social Media Features and Widgets

Our Web sites may include Social Media Features and Widgets, such as the Share this button or interactive mini-programs that run on our site. If you choose to interact with any such Feature, the Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by SSG and our partner e.g. marketing partners, affiliates, or analytics or service providers, e.g. online Client support provider, etc. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base to improve and operates our web sites. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to help personalize your online experience. We use cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer or device when you close your browser software or turn off your computer. Persistent cookies remain on your computer or device after you close your browser or turn off your computer. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

As is true of most Web sites, we use a third-party tracking-utility partner to gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base.

We use Local Storage Objects (LSOs) such as Flash cookies and Local Storage, such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

Behavioral Targeting/Re-targeting

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for serving you interest-based ads, you may opt-out by clicking here. (or if located in the European Union, click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Forums/Chat

If you use a forum or other chat tool on this Site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. SSG is not responsible for the personally identifiable information you choose to submit in these forums. You are also responsible for using these forums in a manner consistent with the Terms of Use, Acceptable Use Policy, this Privacy Policy or other terms and conditions set forth on the relevant forum site. All forums are hosted by a third-party service provider of SSG. To request removal of your personally identifiable information from our blog or any forum, contact us at support@socialsolutions.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.

Billing

SSG uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on SSG’s behalf.

Compelled Disclosure

SSG reserves the right to use or disclose information provided if required by law or if SSG reasonably believes that use or disclosure is necessary to protect SSG’s rights and/or to comply with a judicial proceeding, court order, or legal process.

International Transfer of Data

SSG primarily stores Data about Users and Visitors in the United States, but some information may be stored in local instances of the SSG software. To facilitate SSG’s operations, SSG may transfer and access such information from the United States or from other countries in which SSG operates. This Privacy Policy shall apply regardless of or the location of any Data storage or access.

Security

General

SSG and its third-party providers have implemented extensive security measures to help protect against the risk of loss, misuse and alteration of any information under SSG's control including using encryption, limiting employee access, and using industry-standard controls such as firewalls and secure environments for personally identifiable information.

Client Security

Additionally, to protect the security and integrity of the proprietary and confidential information of SSG's Client and Client' Users that interact on the non-public portion of SSG's secure collaboration network, SSG has taken the following actions, among many others, to ensure that SSG meets the strict security needs of SSG's Client:

Corporate Security Policy

SSG has adopted and enforces a Corporate Security Policy to protect all proprietary and confidential information of SSG's Client. The Corporate Security Policy addresses information classification, information security procedures (electronic and hard copy information), limited disclosure procedures, physical facility access and general security awareness and enforcement. All Client information is classified as "highly confidential" under the corporate security policy.

Authentication

SSG has deployed industry standard Client authentication and User verification procedures to limit access to Client information to only those participants that our Clients authorize.

Disclaimer

Notwithstanding SSG's extensive efforts, such security measures may not prevent all loss, misuse or alteration of information disclosed on the Site. Therefore, we cannot guarantee its absolute security.

Procedure for Accessing and Correcting Information

SSG may retain your information for a period of time consistent with the original purpose of collection. For instance, we may retain your information during the time in which you have an account to use our web sites or Services and for a reasonable period of time afterward. We also may retain your information during the period of time needed for SSG to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements. Users of SSG Services can access their User Information and other appropriate Client-identifiable information collected by SSG by contacting SSG’s Client Support at support@socialsolutions.com. If a User believes there are factual errors in such information or would like to update such information, the User may contact SSG's Client Support and/or Client's Company Administrator and detail the inaccurate information. SSG and/or Client's Company Administrator will verify and correct any factual errors within thirty (30) days. Users have the right to request that their User Information and other Client identifiable information collected by SSG be deleted by contacting SSG's Client Support. Information will be deleted within thirty (30) days.

We will retain your information for as long as your account is active or as needed to provide you or the applicable Client services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at unsubscribe@socialsolutions.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you have only been a Visitor to our site and not a User of our Services, and you would like to access, correct, modify or delete Your Data, please review the “Contact Us” section below. Requests to access, change, or delete your information will be addressed within a reasonable timeframe.

Opting Out of Marketing Communications

Users may choose whether to receive direct marketing communications relating to SSG at the time of registration. If a User subsequently does not want to receive information about special offers available through SSG or if a User no longer wishes to receive SSG's newsletter and promotional communications, User may opt-out of receiving them by following the instructions included in each newsletter or communication or by contacting SSG as set forth below:

To "Unsubscribe" from an email marketing communication you have received from SSG, you can follow the instructions to unsubscribe or update your email preferences at the bottom of the SSG email communication.

You can also "Unsubscribe" from SSG direct marketing communications by sending (i) an email to unsubscribe@socialsolutions.com with the following in the subject line: "Unsubscribe from Social Solutions communications" (ii) a written notice to 10801-2 N. MoPac Expy, Suite 400, Austin, TX 78759, Attn: Marketing or (iii) a fax to Social Solutions at 1.443.438.1151, Attn: Marketing. Please indicate in your notice the following: your name, address, email address and the SSG communication from which you wish to be removed.

User will be notified when personally identifiable information is collected by any third party that is not an agent/service provider of SSG, so that a User can make an informed choice as to whether to share information with that party.

Modification of Privacy Policy

We reserve the right to modify this Privacy Policy at any time and we encourage you to periodically review this Privacy Policy to be informed of how SSG is protecting your information. Changes to the Privacy Policy will be effective upon posting.

Contact Us

If you have any questions, please refer to the appropriate contact below:

Accessing and Correcting User Information:

Email: support@socialsolutions.com or unsubscribe@socialsolutions.com

Questions about Marketing Communications:

Email: unsubscribe@socialsolutions.com

Questions about this Privacy Policy or about SSG’s handling of your information:

Email: legal@socialsolutions.com

Mailing Address

Social Solutions Global, Inc.
Attn: Legal - DMCA Complaints
10801-2 N. MoPac Expy
Suite 400
Austin, TX 78759

This Privacy Policy was last updated on May 24, 2018.

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