First 5 Riverside County is a multi-service child advocacy organization that invests in programs and partnerships that promote, support and enhance the safety, health and early development of young children, families and communities in Riverside County, California.
The organization had recently taken on new family resource programming from the Department of Social Services and needed a new way to effectively navigate case management and referral workloads.
This led to the exploration of a new database system, which included taking an intentional approach to coordinate services around prevention, crisis intervention and supporting families.
The agency’s data management system required considerable manual intervention, which led to data entry errors that made accurate reporting challenging. It would take multiple business days to review data and reports, slowing productivity.
Additionally, their previous data system could not produce integrated views of a family across multiple services, limiting staff’s abilities to optimally assess client information.
Apricot 360 from Social Solutions provides the technological platform for First 5 Riverside County to dramatically increase efficiency and effectiveness around data, analytics and reporting. Apricot 360 provides more than a database and has enabled First 5 Riverside County to increase collaboration across service providers for the benefit of children and families.
When you speak with Piera Causley, Regional Manager, Family Resource Centers & Resilient Families and Jennifer Gomez, Program Coordinator at First 5 Riverside County, you can’t help but feel a sense of excitement about the ways the agency is enhancing and expanding its work to support families in Riverside County.
“In the past, there was a sense that true prevention wasn’t possible and that crisis intervention was what the agency could realistically provide with the bandwidth we have. We’re in the midst of changing this mindset and redefining the work we do as intentional, bi-directional, cross-system and coordinated for prevention,” explains Piera.
First 5 Riverside County invests significantly in Family Resource Centers and home visiting, as well as in health and early learning programming. As the agency is expanding its program portfolio, it is positioned to provide more coordinated, collaborative services to families and children under a centralized model.
When First 5 Riverside County discovered Social Solutions and Apricot 360, the team knew they had found a technology solution that could support their vision for creating new connections to drive cross-system integration and impact for families.
“The transition to Apricot 360 has been great,” Jennifer explains. “Apricot 360 has simplified and streamlined the ability to refer families and see who is using which services. This is giving us a cleaner platform with greater ability to see any false positives or errors, and we are seeing higher quality in our reporting.”
Leadership at First 5 Riverside County is already seeing the benefits from gaining efficiencies on the front end with data entry, and now staff members have a much more streamlined workflow.
“Social Solutions is not just a vendor providing a software system. They’re a partner in how we’re evolving our work.”
PIERA CAUSLEY, Regional Manager, Family Resource Centers & Resilient Families
“Apricot 360 is the connective tissue of data and reporting across the services we provide and fund,” says Piera. “The work is moving so quickly in human services, so for us, it’s about building an amazing framework with ideas and vision, and we are able to create this with Social Solutions. They are a partner in how we’re evolving our work, and we see Social Solutions as playing a key role in bringing our vision to reality.”
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
|cookielawinfo-checbox-analytics||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".|
|cookielawinfo-checbox-functional||11 months||The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".|
|cookielawinfo-checbox-others||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.|
|cookielawinfo-checkbox-necessary||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".|
|cookielawinfo-checkbox-performance||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".|
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.