Transforming the Lives of Refugees

Social Solutions Blog

Transforming the Lives of Refugees

Transforming the Lives of Refugees

Speaking with case workers and program staff who are on the ground, doing the day-to-day work to transform lives, is one of the perks of working for Social Solutions. One of those case workers is Hillary, who works with newly-arrived refugees in a refugee social services program. She helps them settle into their new communities, access necessary services, build work skills, and secure a job.

A former refugee herself, Hillary knows what it’s like to be on the other side of refugee services. She used to be a client receiving services, and now she’s a case worker, managing a caseload of multiple refugee families. The key to successful long-term integration, happiness, and well-being for most refugees, is achieving holistic self-sufficiency. Her story, she knows, is proof.

It wasn’t just getting a job that made her self-sufficient, it was having a web of support to ensure stability in each aspect of her life, from housing to mental well-being to childcare. This helped her secure and retain a job, and achieve advancement. Hillary often draws upon her own experience when working with her clients, making sure they’re receiving the support they need in all aspects of their life, in addition to working on employability skills.

Hillary’s story has always been inspiring to me, and makes me all the more excited for Social Solutions’ new suite of Refugee and Entrant Assistance Initiators!

Initiators are research-based configurations of ETO software, designed to support program outcomes management for frontline staff and managers. The Refugee and Entrant Assistance Initiator Suite includes:

These Initiators support both outcomes reporting, as well as federal reporting for programs funded by the Office of Refugee and Entrant Assistance. The Initiators integrate a self-sufficiency assessment, directly within the case planning and data collection process. This enables case workers to get a holistic view of a client’s self-sufficiency, as well as dig down into specific domains to understand whether a client is struggling in specific aspects of their life which may be impacting their ability to reach program outcomes.

“I know my clients are getting the services they need and I can see how many meetings they’re attending. But that only gives me part of the picture,” Hillary said. “Knowing what’s going on in other parts of a client’s life helps me understand how they’re doing, and what I need to focus on to help them get on their feet.”


Content written by Krysten Applebaum. Krysten is a Strategic Initiatives Consultant at Social Solutions.

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