In 2021, Social Solutions delivered some amazing new features and functionalities! For starters, Penelope joined Social Solutions in the first half of the year. Then, we delivered impactful new features like Rules and Alerts, Attendance Module, ETO Mobile, Penelope Central Email and Network Referrals, just to name a few!
In 2022, we’re not planning on slowing down. If anything, we’re ramping up the pace of innovation and growing as an organization. Not only are we continuing to focus on improving our leading Case Management platform – but now, combined with EveryAction, CyberGrants, and Network for Good, we’re providing tools for the entire social good ecosystem.
In the roadmap update below, we’re sharing what’s on our Case Management product roadmap for the first half of 2022. Centered around three key themes of Community Network, Data & Insights, and Connected Impact, we’re excited to continue to deliver new features and updates to support your daily workflows and help you serve more people.
Watch the Case Management product update webinar recording below and then be sure to check out the product-specific roadmap videos further down the page. These will allow you to look more specifically at roadmap updates for Apricot, ETO or Penelope. Enjoy the updates!
Are you and EveryAction working on an integration or API so our development team can pull demographics directly from a shared list, or are the two systems staying separate?
Social Solutions and our new teammates, including EveryAction, have multiple ways to share data and are building plans to bring them even closer together. If you have a specific need or use-case you would like to discuss, please reach out to your Client Success or Account Manager – we’d love to hear from you!
When will Closed-Loop Referrals be available in additional areas / cities? Will it be available for ETO as well?
Yes! We will be bringing Closed-Loop Referrals to additional cities and eventually to ETO. We are actively evaluating additional areas and cities for Apricot. Please reach out to your CSM or Account Manager if you are interested. You can also pre-register for the network here.
Where can I get more information on Apricot Closed-Loop Referrals?
Will Connect updates be available for ETO users?
The Connect updates demoed are for Apricot.
Is there a mobile option for ETO?
Will inventory management expand to food pantry use?
While the first wave of inventory management will focus on managing beds, we do anticipate this laying the groundwork for additional types of resource management in the future.
How customizable will the Program Enrollments and Service Plans features be?
The initial release of program enrollments and exits will have standard fields for date and exit reasons. We will also include a general notes field for additional information to be tracked as part of these activities. Service plans are meant to function as a general template of the required milestones of a program. Plans are customizable and will support unique steps/milestones for individual participants’ needs.
Will the Results Reporting upgrade be available to Apricot Core?
Results Reporting is only available for Apricot 360. We are not currently planning to bring Results Reporting to Apricot Core.
Any idea on the timing of date-based rules and alerts? This will be a game changer!
We’re glad you agree! Our engineers are just starting the work, so we don’t have a date yet. Keep an eye out for updates in the coming months.
When will integrated reporting be available on Penelope?
We have heard the request for improved reporting in Penelope, and we are continuing discovery into how to make this possible. There are no updates at this time, but we will make sure all Penelope clients are kept up to date on any progress.
I’m interested to learn more about upgrades to NDIS billing. Can you tell me more?
We currently support the bulk-payment-upload exports for NDIS in Penelope! If you have any ideas to make this process work better for you, please submit through our ideas portal.
Will there be a training for Results Reporting upgrade in ETO?
Yes, we will have training available for our upgraded ETO Results. We will be communicating additional details closer to our release date.
When will Penelope Mobile be available in New Zealand?
We’re currently ironing out details for release of Penelope Mobile. We’ll be sending communications out as we release Penelope Mobile, so stay tuned for updates!
What will be included in the ETO results upgrade? Is that going to be more in-depth report features?
We are upgrading ETO Results to Business Objects version 4.3 SP1. This update brings a new UI and some additional features such as SFTP. You can find more detailed information on the new version of Business Objects in our release notes at this link.
Which of these new features will be available to Apricot Essentials?
While Essential customers do not have access to all of the features Apricot offers, to ensure they continue to have the essential functionality needed for successful case management, we will include Network Referrals, Program Enrollments, and some elements of our Blueprint technology.
When will the standard demographics be updated? Specifically, gender.
We have heard the request for updates to the Standard Demographics in ETO, specifically the gender field. We would like to update this field beyond a binary; however, we are still heavily in discovery to make sure we have a strong understanding of the technical needs of migrating historical gender data to new fields, as well as ensuring that the new gender options that would be available will be inclusive and representative of the entire gender spectrum. If you would like to provide any feedback on this, please reach out to your CSM to connect with the Product team! We would love to listen.
What is going to happen to legacy POS and Assessment data in ETO when Internet Explorer is discontinued in June 2022? Will the data still be accessible, or do we need to migrate it?
Data will still be accessible. At the same time, we encourage clients to migrate to Touchpoints to ensure the best long-term experience. For those who are unable to at this time, we have posted some support documentation on how to access through a different browser: https://intercom.help/eto/en/articles/5666618-microsoft-edge-internet-explorer-mode.
|_biz_flagsA||1 year||A Cloudflare cookie set to record users’ settings as well as for authentication and analytics.|
|_biz_pendingA||1 year||A Cloudflare cookie set to record users’ settings as well as for authentication and analytics.|
|_biz_sid||30 minutes||This cookie is set by Bizible, to store the user's session id.|
|ARRAffinity||session||ARRAffinity cookie is set by Azure app service, and allows the service to choose the right instance established by a user to deliver subsequent requests made by that user.|
|ARRAffinitySameSite||session||This cookie is set by Windows Azure cloud, and is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.|
|BIGipServerab09web-nginx-app_https||session||This cookie is associated with a computer network load balancer by the website host to ensure requests are routed to the correct endpoint and required sessions are managed.|
|cookielawinfo-checbox-analytics||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".|
|cookielawinfo-checbox-functional||11 months||The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".|
|cookielawinfo-checbox-others||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.|
|cookielawinfo-checkbox-advertisement||1 year||Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .|
|cookielawinfo-checkbox-necessary||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".|
|cookielawinfo-checkbox-performance||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".|
|CookieLawInfoConsent||1 year||Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.|
|__atuvc||1 year 1 month||AddThis sets this cookie to ensure that the updated count is seen when one shares a page and returns to it, before the share count cache is updated.|
|__cf_bm||30 minutes||This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.|
|_biz_nA||1 year||This cookie, set by Bizible, is a sequence number that Bizible includes for all requests, for internal diagnostics purposes.|
|_biz_uid||1 year||This cookie is set by Bizible, to store user id on the current domain.|
|bcookie||1 year||LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.|
|lang||session||LinkedIn sets this cookie to remember a user's language setting.|
|lidc||1 day||LinkedIn sets the lidc cookie to facilitate data center selection.|
|UserMatchHistory||1 month||LinkedIn sets this cookie for LinkedIn Ads ID syncing.|
|_gaexp||2 months 10 days 10 hours||Google Analytics installs this cookie to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.|
|_uetsid||1 day||Bing Ads sets this cookie to engage with a user that has previously visited the website.|
|_uetvid||1 year 24 days||Bing Ads sets this cookie to engage with a user that has previously visited the website.|
|SRM_B||1 year 24 days||Used by Microsoft Advertising as a unique ID for visitors.|
|_BUID||1 year||This cookie, set by Bizible, is a universal user id to identify the same user across multiple clients’ domains.|
|_ga||2 years||The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.|
|_ga_33YSH1JFFW||2 years||This cookie is installed by Google Analytics.|
|_gcl_au||3 months||Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.|
|_gd_session||4 hours||This cookie is used for collecting information on users visit to the website. It collects data such as total number of visits, average time spent on the website and the pages loaded.|
|_gd_visitor||2 years||This cookie is used for collecting information on the users visit such as number of visits, average time spent on the website and the pages loaded for displaying targeted ads.|
|_gid||1 day||Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.|
|_hjAbsoluteSessionInProgress||30 minutes||Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.|
|_hjFirstSeen||30 minutes||Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.|
|_hjIncludedInPageviewSample||2 minutes||Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.|
|_hjIncludedInSessionSample||2 minutes||Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit.|
|_hjTLDTest||session||To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.|
|at-rand||never||AddThis sets this cookie to track page visits, sources of traffic and share counts.|
|CONSENT||2 years||YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.|
|undefined||never||Wistia sets this cookie to collect data on visitor interaction with the website's video-content, to make the website's video-content more relevant for the visitor.|
|uvc||1 year 1 month||Set by addthis.com to determine the usage of addthis.com service.|
|_fbp||3 months||This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.|
|_mkto_trk||2 years||This cookie, provided by Marketo, has information (such as a unique user ID) that is used to track the user's site usage. The cookies set by Marketo are readable only by Marketo.|
|ANONCHK||10 minutes||The ANONCHK cookie, set by Bing, is used to store a user's session ID and also verify the clicks from ads on the Bing search engine. The cookie helps in reporting and personalization as well.|
|fr||3 months||Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.|
|loc||1 year 1 month||AddThis sets this geolocation cookie to help understand the location of users who share the information.|
|MUID||1 year 24 days||Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.|
|test_cookie||15 minutes||The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.|
|VISITOR_INFO1_LIVE||5 months 27 days||A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.|
|YSC||session||YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.|
|yt-remote-connected-devices||never||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.|
|yt-remote-device-id||never||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.|
|_an_uid||7 days||No description available.|
|_clck||1 year||No description|
|_clsk||1 day||No description|
|_dc_gtm_UA-718299-1||1 minute||No description|
|_hjSession_2602456||30 minutes||No description|
|_hjSessionUser_2602456||1 year||No description|
|6suuid||2 years||No description available.|
|AnalyticsSyncHistory||1 month||No description|
|CLID||1 year||No description|
|d-a8e6||1 year||No description available.|
|dpi_test||1 day||No description|
|dpi_utmOrigVals||5 months 27 days||No description|
|intercom-id-rbb6qelf||8 months 26 days 1 hour||No description|
|intercom-session-rbb6qelf||7 days||No description|
|li_gc||5 months 27 days||No description|
|loglevel||never||No description available.|
|referrer||session||No description available.|
|s-9da4||15 minutes||No description available.|
|SM||session||No description available.|
|xtc||1 year 1 month||No description|