Social Solutions Announces New Closed-Loop Referrals Platform

Today, Social Solutions announced the availability of its new Closed-Loop Referrals functionality. With an initial rollout in five cities across the US, Closed-Loop Referrals allows community-based organizations (CBOs) to search for partners, make referrals and collaborate to ensure clients get the comprehensive care they need to make progress in their lives.  

Closed-Loop Referrals is currently available in Baltimore, Fresno, Minneapolis-St. Paul, San Antonio and Washington DC to organizations using Apricot. Social Solutions expects to expand the program geographically in 2022 and include organizations using any case management software.

This much-anticipated capability transforms the way that community-based organizations are able to share data and provide coordinated care. Individuals and families often need multiple services on their path to success. Without effective data sharing between CBOs, participants end up telling their story to multiple organizations, giving the same information to organizations that are not coordinated. Meanwhile, CBOs end up collecting disparate data, which ultimately results in the inability to measure outcomes and impact at the community level.

Closed-Loop Referrals provides a two-way communication path between CBOs using Apricot, making it easy to share data proactively and productively. Additionally, organizations gain full visibility into the progress of service delivery, allowing for more effective referrals.

The Social Solutions Closed-Loop Referrals platform is completely free–it is a no-cost way for organizations to broaden their referral networks and build new partnerships with like-minded organizations. By ultimately extending Closed-Loop Referrals to customers and noncustomers alike, Social Solutions hopes to facilitate connections between as many like-minded CBOs as possible and power even greater social change in communities throughout the US.

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