How to Measure Outcomes of a Program

It’s no secret—funders are looking for outcomes. But if your organization’s idea of outcomes measurement is to scramble for data at the end of the year, then you are going to have a hard time meeting funder requirements. Nonprofit outcomes management is an essential skill for today’s social service organizations to master.

Keep reading to find out exactly how to measure outcomes of a program and get tips for applying these strategies to your organization’s processes.

Evaluating Nonprofit Outcomes Management

While the process to measure the outcomes of a program scales pretty well, there are some specific steps you should keep in mind when evaluating particular programs.

1. Defining Objectives: Of course, everyone wants to know how to measure the outcomes of a program. But, before you can look at the outcomes, you first have to analyze your goals and objectives. This helps ensure that your organization will be asking the right questions when setting up your reporting. Your organization needs to make sure that the missions of its programs are clearly defined and that for each program, you know how you will measure its success. Some of these program objectives can be qualitative, but funders will also want to see quantitative measures, so be sure to focus on these as well.
2. Data Collection: Once you know what questions you are trying to answer, you can focus on what data you will need to answer them. Making sure you have the right system set up for collecting this data and ensuring that any caseworkers or other staff members who will be inputting data understand the larger picture is also an important step in this process.
3. Data Analysis: After you know what data you need, you have to figure out what to do with it. This where you attempt to take the information you collect in step two and apply it to the objectives you set in step one. This is where a good software solution can really come in handy.
4. Data Evaluation: Lastly, be sure to evaluate your outcomes management systems regularly—we recommend on an annual basis—to make sure they are still serving the needs of both the organization and any funders on the particular program or project. When evaluating systems, ensure they will scale as your services and needs grow. 

How to Measure Nonprofit Outcomes of a Program with Software

Having the right software tools in place can significantly ease the process of outcomes reporting. However, even the best software tool requires a certain amount of forethought and planning.

If you don’t already have a software solution in place for tracking outcomes, this should be one of the first things your organization addresses. Getting organized and effectively implementing an outcomes measurement strategy for your programs is crucial.

Social Solutions offers a portfolio of products to help guide your journey in measuring your program outcomes. Capabilities include:

• Tracking and analysis of demographic data of program participants
• Referral management
• Securely storing participant needs, progress assessment and history information
• Attendance monitoring
• Identification and tracking of key trends
• Monitoring and assessment of program and staff effectiveness
• Determining which staff, services, programs and efforts are the most effective at achieving desired outcomes
• Reporting capabilities that allow for the reporting of multi-funder obligations in mere minutes

Conclusion

Learning how to measure the outcomes of a program is an invaluable skill for any social service administrator. It’s fairly complex but also a critical process in ensuring your organization’s success. Doing this seamlessly with the right tools and systems in place can help your organization do so effectively and efficiently.