Best Practices | Case Management | Violence Survivors
Best Practices | Case Management | Violence Survivors
In a recent user group hosted by Social Solutions, violence survivor organizations came together to discuss relevant topics to their work, including how they use data and our case management software’s tools to better serve their participants.
We learned from these experts that creativity is critical in helping survivors, having a centralized database is important, and our software’s reporting capabilities help teams run more efficiently.
Watch the full user group and keep reading below for our key takeaways.
Violence survivors are in delicate and deeply personal circumstances. Organizations serving this vulnerable population must often take a creative and mindful approach when reaching this group and supporting them in getting the help they need. Jo Estrada, director of social services for Harris County in the Houston area, learned this firsthand in her former role as community impact director in Bexar County near San Antonio.
While working in Bexar County, her department started using Social Solutions’ Apricot solution to collect online applications and documentation for utility assistance from low-income residents. In one application, she suspected the resident was trying to seek help for something entirely different from utilities.
“When they uploaded the documents, they uploaded photos of injuries,” Jo said. “Obviously, that person was trying to seek assistance—they were trying to find help.”
This one application led her to try an experiment with Apricot software’s online form for utilities. She added a question on the application that asked, “Are you a victim of intimate partner violence?” Staff members were able to configure a pop-up in the software that would ask the resident if they wanted to be contacted if their answer to that question was, “Yes.”
“It was shocking,” Jo said. “We started seeing a lot of people answer the question, and we were able to get resources for several people who were too afraid to go to a traditional hotline. What we heard over and over was that it was easier for them to disguise that outreach through a utility assistance application.”
Through Apricot, the Bexar County department worked with other departments such as Child Protective Services and the justice system, which allowed staffers in their department to cross-reference the applications with data in the system. This powerful story shows the impact of online software on the ability to meet people in some of the most sensitive situations.
Using that same software, Jo’s team was also able to monitor the impact their services had on those people.
“Everything is about data, right? We have to be able to prove outcomes so that we can ask for money,” Jo said. “We could say, ‘We helped 5,000 people,’ but now we have to show what the outcomes were.”
That’s where tracking comes in.
“How long were they able to stay free from violence? Were they able to build financial capability?” Jo said. “And the only way that we can show that is by tracking the data and partnering with other organizations and departments in the community.”
With comprehensive software like Apricot, you can ensure there are no gaps in the data points you want to track. Apricot keeps everything in a central place so you can glean insight into your organization’s outcomes, and our reporting capabilities make it easier than ever to conceptualize that data.
Nike Blue—who oversees client data management system compliance, reporting, and quality assurance and improvement activities at Houston Area Women’s Center—attested to Apricot’s visualization tools to create management reports.
“The management report gives leaders a quick snapshot of all of their team members, how many clients the case managers are serving, and because of the flexibility of Apricot, they can drill down into specific team members,” Nike said. “It’s helped our supervisors better assess their team as a whole and then even drill down into the strengths or the areas of improvement for individual team members.”
While creating databases and reporting systems is important on the management level, it’s also critical to get your frontline workers to embrace those systems. Robert Lopez is an ETO user through Social Solutions who works in the client services department at the New York City Anti-Violence Project, which supports LGBTQ and HIV-infected survivors of violence. Lopez noted that he strives to ensure that every frontline staffer understands and believes that data helps them in their role.
“Data is not a hindrance. It feels sometimes like it’s this extra ominous thing that has to be done, but everything that they put into the database is a benefit to them,” he said. “It has to be easy for your employees to use. It has to make sense. It’s got to flow, and it’s got to remind your staffers to do things.”
The intuitive nature of Social Solutions’ software makes it easy for you to get your staff on board. And once you get buy-in from your staff members, you can let our software help you do the work of better serving your community. Learn more today.
If you or someone you know needs help, you can call 1-800-799-7233 or chat with a representative from the National Domestic Violence Hotline 24/7.
|_biz_flagsA||1 year||A Cloudflare cookie set to record users’ settings as well as for authentication and analytics.|
|_biz_pendingA||1 year||A Cloudflare cookie set to record users’ settings as well as for authentication and analytics.|
|_biz_sid||30 minutes||This cookie is set by Bizible, to store the user's session id.|
|ARRAffinity||session||ARRAffinity cookie is set by Azure app service, and allows the service to choose the right instance established by a user to deliver subsequent requests made by that user.|
|ARRAffinitySameSite||session||This cookie is set by Windows Azure cloud, and is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.|
|BIGipServerab09web-nginx-app_https||session||This cookie is associated with a computer network load balancer by the website host to ensure requests are routed to the correct endpoint and required sessions are managed.|
|cookielawinfo-checbox-analytics||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".|
|cookielawinfo-checbox-functional||11 months||The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".|
|cookielawinfo-checbox-others||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.|
|cookielawinfo-checkbox-advertisement||1 year||Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .|
|cookielawinfo-checkbox-necessary||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".|
|cookielawinfo-checkbox-performance||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".|
|CookieLawInfoConsent||1 year||Records the default button state of the corresponding category & the status of CCPA. It works only in coordination with the primary cookie.|
|__atuvc||1 year 1 month||AddThis sets this cookie to ensure that the updated count is seen when one shares a page and returns to it, before the share count cache is updated.|
|__atuvs||30 minutes||AddThis sets this cookie to ensure that the updated count is seen when one shares a page and returns to it, before the share count cache is updated.|
|__cf_bm||30 minutes||This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.|
|_biz_nA||1 year||This cookie, set by Bizible, is a sequence number that Bizible includes for all requests, for internal diagnostics purposes.|
|_biz_uid||1 year||This cookie is set by Bizible, to store user id on the current domain.|
|bcookie||1 year||LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.|
|lang||session||LinkedIn sets this cookie to remember a user's language setting.|
|lidc||1 day||LinkedIn sets the lidc cookie to facilitate data center selection.|
|UserMatchHistory||1 month||LinkedIn sets this cookie for LinkedIn Ads ID syncing.|
|_gaexp||2 months 10 days 10 hours||Google Analytics installs this cookie to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.|
|_uetsid||1 day||Bing Ads sets this cookie to engage with a user that has previously visited the website.|
|_uetvid||1 year 24 days||Bing Ads sets this cookie to engage with a user that has previously visited the website.|
|SRM_B||1 year 24 days||Used by Microsoft Advertising as a unique ID for visitors.|
|_BUID||1 year||This cookie, set by Bizible, is a universal user id to identify the same user across multiple clients’ domains.|
|_ga||2 years||The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.|
|_ga_33YSH1JFFW||2 years||This cookie is installed by Google Analytics.|
|_gcl_au||3 months||Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.|
|_gd_session||4 hours||This cookie is used for collecting information on users visit to the website. It collects data such as total number of visits, average time spent on the website and the pages loaded.|
|_gd_visitor||2 years||This cookie is used for collecting information on the users visit such as number of visits, average time spent on the website and the pages loaded for displaying targeted ads.|
|_gid||1 day||Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.|
|_hjAbsoluteSessionInProgress||30 minutes||Hotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.|
|_hjFirstSeen||30 minutes||Hotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.|
|_hjIncludedInPageviewSample||2 minutes||Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.|
|_hjIncludedInSessionSample||2 minutes||Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's daily session limit.|
|_hjTLDTest||session||To determine the most generic cookie path that has to be used instead of the page hostname, Hotjar sets the _hjTLDTest cookie to store different URL substring alternatives until it fails.|
|at-rand||never||AddThis sets this cookie to track page visits, sources of traffic and share counts.|
|CONSENT||2 years||YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.|
|undefined||never||Wistia sets this cookie to collect data on visitor interaction with the website's video-content, to make the website's video-content more relevant for the visitor.|
|uvc||1 year 1 month||Set by addthis.com to determine the usage of addthis.com service.|
|_fbp||3 months||This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.|
|_mkto_trk||2 years||This cookie, provided by Marketo, has information (such as a unique user ID) that is used to track the user's site usage. The cookies set by Marketo are readable only by Marketo.|
|ANONCHK||10 minutes||The ANONCHK cookie, set by Bing, is used to store a user's session ID and also verify the clicks from ads on the Bing search engine. The cookie helps in reporting and personalization as well.|
|fr||3 months||Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.|
|loc||1 year 1 month||AddThis sets this geolocation cookie to help understand the location of users who share the information.|
|MUID||1 year 24 days||Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.|
|test_cookie||15 minutes||The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.|
|VISITOR_INFO1_LIVE||5 months 27 days||A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.|
|YSC||session||YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.|
|yt-remote-connected-devices||never||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.|
|yt-remote-device-id||never||YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.|
|_an_uid||7 days||No description available.|
|_clck||1 year||No description|
|_clsk||1 day||No description|
|_dc_gtm_UA-718299-1||1 minute||No description|
|_hjSession_2602456||30 minutes||No description|
|_hjSessionUser_2602456||1 year||No description|
|6suuid||2 years||No description available.|
|AnalyticsSyncHistory||1 month||No description|
|CLID||1 year||No description|
|d-a8e6||1 year||No description available.|
|dpi_test||1 day||No description|
|dpi_utmOrigVals||5 months 27 days||No description|
|intercom-id-rbb6qelf||8 months 26 days 1 hour||No description|
|intercom-session-rbb6qelf||7 days||No description|
|li_gc||5 months 27 days||No description|
|loglevel||never||No description available.|
|referrer||session||No description available.|
|s-9da4||15 minutes||No description available.|
|SM||session||No description available.|
|xtc||1 year 1 month||No description|
We are becoming BonterraTM
We are becoming BonterraTM