Nonprofits that focus on working with survivors of domestic violence face a specific set of hurdles that they must overcome. Not only are there specific reporting requirements that need to be met in order to receive funding, serving your clients to the best of your ability includes holding yourself to a high standard. Knowing and operating with best practices for domestic violence service delivery can provide peace of mind and valuable data to help you deliver more.
Understanding that each client’s situation is different is the first step in service delivery. Effective case management leads to sustainable change for your clients, and collecting and tracking data enables you to help make lasting change in their lives. Intake is particularly important to this process. The more information available to your case managers, the better they can serve your clients.
Some information that should be asked upon intake include:
What makes a good intake question in victim and survivor services? Effective intake accommodates a wide range of situations. Not every domestic violence survivor has had the same experiences. You need service delivery to gather the right information to place clients in the correct programs.
Documenting is vital, not only for case managers in their day-to-day work but also for your organization while applying for grants. Having accurate, up-to-date records that are readily accessible gives your case managers all the information they need. Not only do they save time, but it allows them to consistently work with the most current information while helping clients. Using case management software makes documenting easy, and it makes information readily accessible.
When it comes to working with domestic violence survivors, privacy is of the utmost importance. Not only is meeting current privacy requirements set by HUD and VOCA imperative for funding opportunities, but case managers can also reassure their clients that their information is not being viewed without permission and only by those who require access. And, of course, it is the law!
An important part of working with clients is having compassion. Working with survivors of domestic violence isn’t easy at times, but the ability for case managers to remain professional when dealing with clients is essential. Finding that middle ground of staying professional and showing compassion for your clients plays a role in service delivery.
Part of successful work with clients is also accepting the fact that client and case manager pairings sometimes don’t work. Keep an open mind for when that happens, as finding that “right fit” for your client can really make a difference in their life.
Effective case management is outcome-based. Incorporating best practices, including collecting important information for case managers at intake, thorough documentation that ensures up-to-date information while working with clients, and understanding the human element every case manager brings, will lead to positive outcomes. For example, being able to track data such as…
…all provide useful insight into where you can make the most impact. And those just scratch the surface!
Where does your organization stand with these best practices? If you lack in certain areas, don’t worry! Nonprofits are ever-evolving, and knowing what to improve upon will bring you closer to making more positive outcomes. Choosing the right software option for your organization can also play a role in helping you make a bigger impact.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
|cookielawinfo-checbox-analytics||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".|
|cookielawinfo-checbox-functional||11 months||The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".|
|cookielawinfo-checbox-others||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.|
|cookielawinfo-checkbox-necessary||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".|
|cookielawinfo-checkbox-performance||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".|
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.