4 Steps to Measure Nonprofit Program Outcomes

Harnessing data to measure nonprofit program outcomes

The most effective nonprofit organizations know that data is critical to their mission for a number of reasons. Leveraging data to measure nonprofit program outcomes not only lets you fine-tune program efficacy but also helps funders understand your impact. While no one solution will point you to the most useful data, thinking through the considerations below will help position your programs for the best possible outcomes and greatest impact.

1. Defining outcomes

The first step on your journey is determining the outcomes you want to measure. By clearly defining what you intend to measure, you’re ensuring your organization will ask the right questions when you move on to collecting data. Many nonprofits use their current activities to guide what they want to measure. For example, tracking how many people you serve, key demographic information for participants, and which programs those people attended. This information produces the outputs you need to help you measure outcomes over time, such as the success of your programs and their impact on the community.

2. Collecting data

Now that you’ve defined the outcomes you want to measure, it’s time to determine the data you need to collect. Key to this part of the process is selecting data points that matter—quality is more important than quantity. Don’t track data just to track it—collect information essential to your mission and desired outcomes directly. Utilizing a case and outcomes management software solution can go a long way in streamlining data collection, and the most robust solutions will give you the ability to collect data from participants from anywhere, customize forms specific to your organization, and allow form logic based on the information filled out in the form fields.

3. Data integrity

Ensuring that your data is accurate and usable is fundamental to unleashing its power. A central repository that enables you to leverage consistent and complete data will make everything from intake to reporting more efficient while helping you collect and store data in consistent formats. Training staff, and volunteers, is an important part of data integrity, so be sure you’re allotting time and resources to this essential part of the process.

4. Sharing your impact

Now that you have the data, you can begin to answer questions like:

• How can we demonstrate our impact to funders?
• Are our programs making a real difference in the lives of the people we serve?
• Should we be focusing more on certain programs?

Your organization’s impact, and reason for being, depends on the answers to these questions. And the better data you have, the better you can articulate the impact you’re having on people’s lives and your community.

Learn more about how Social Solutions can help your organization on its path to measuring and managing outcomes in our eBook, Mapping Your Data Journey: The Social Solutions Maturity Model.