Kimberley Williams-Rivera, Director of Quality Assurance at Our Piece of the Pie® (OPP ®) , shares how her organization uses ETO Software to document and demonstrate its effectiveness, and analyze the recorded data so they can improve their services.

OPP is a leading youth development agency that helps Hartford's young people become successful adults by effectively collaborating and partnering with schools, colleges, community agencies and businesses to promote independence and economic success.