The National Customer Advisory Board (NAB) is a group of ETO Software customers united in advocating the adoption of quality practices for measurable social change.  The NAB strives to exemplify these practices and, as a result, produce measurable change in our communities. 

The NAB meets regularly to address common problems, develop tools that enhance service capacity and effectiveness, conduct case studies and produce white papers to promote the adoption of proven performance management practices.  Additionally, they hold events to raise awareness of practices and activities that produce measurable impact. 

The NAB meets at least once a month online and three times per year in person.  NAB members are charged with the responsibility of managing their respective Regional ETO Community Groups. 

For more information please contact Kate Robinson

• Anthony Butler, Executive Director, St. John's Bread and Life
• Isaac Castillo, Director of Learning and Evaluation, Latin American Youth Center
• Anisha Chablani, Deputy Director, Roca
• Martha Cook, Ph.D., Managing Director, Boston Plan for Excellence
• Nancy DeFauw, Principal, Practical Philanthropy Group
• Fernando Londono, Manager of Data and Evaluation, Congresso
• Richard Paul Morales, Pinnacle Resources
• Jill Nilson, Southwest Key Program
• Lori Nolen, Director of Quality and Organizational Excellence, Silver Key Senior Services
• Julie Russell, Director of Continuous Quality Improvement, Catholic Family Services
• Forrest C. Shields II, Director of Technology, Silver Key Senior Services
• Odile Swift, Project Coordinator, Motion Picture and Television Fund
• Karen Walker, Ph.D., University of Virginia Research Professor & Independent Program Evaluator
• Erika Williams, Fulton County