Improving performance, processes, and outcomes

Join this webinar and see how Catholic Family Services (CFS) of St. Louis uses Continuous Quality Improvement principles and ETO Software to measure improvement in the quality of life and well-being of individuals and families in their community. The CFS Counseling program provides individual, couple, and family therapy on a broad range of treatment issues, including depression, anxiety, family crisis, addiction, and grief/loss. The webinar will be presented by Julie Russell, MSW, LCSW, Director of Continuous Quality Improvement of Catholic Family Services, Inc.

When
Thursday, July 24
3:00 – 4:00 pm EDT

Attend this webinar on Performance Management of Independent Living Programs to learn how one program goes above just providing services by measuring client and staff progress towards achieving goals and ultimately helping youth successfully make the transition from adolescence to adulthood. Through the provision of a structured environment for the young people, the Independent Living Project (ILP) helps prepare the young men to play positive roles in the development of their community.

Seth Kroop, ILP Youth Development Coordinator from LAYC, will present.

When
Thursday, July 10
3:00 – 4:30pm EDT

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Learn how Pathways to Safety of Monterey County, a public-private community partnership focusing on child welfare, manages the performance of its Differential Response program.

Pathways to Safety will present how they’re measuring progress toward common outcomes and managing the effectiveness of their continuum of service providers with ETO Software® to help ensure the safety and wellbeing of children affected by maltreatment—and in many cases strengthen their families.

Pathways to Safety will also share lessons learned and best practices in implementing Differential Response and using ETO to manage its performance.

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View this exciting exploration of two agencies, each in different stages of shifting emphasis from counting services alone to the more meaningful measurement of those services’ impact on each client. Both agencies work to mitigate barriers to remaining independent in the community and will discuss their work defining and implementing qualitative measures to determine efficacy.

Silver Key Senior Services will discuss their organizational change, outcomes development and implementation of performance management frameworks using ETO Software.

Motion Picture and Television Fund (MPTF) will demonstrate how they are using data to prove a theory about quality of life. MPTF illustrates how powerful performance management in action using ETO Software can be.

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Learn how service providers Turning the Hearts and ROCA are taking steps to measure and manage the effectiveness of their organizations' gang prevention and intervention programs.

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