Today's economic conditions require a new way of working if we want to address the growing human service needs within our communities. To do this human service organizations and government agencies must work together more effectively. This track will expose you to the proven processes, systems, and relationships that need to be established to manage and continuously improve the performance of an entire community or collaborative of human services. This track is most appropriate for government officials, foundation executives, evaluators and executive directors of human service organizations.

Strong communities need high-performing human service programs that can effectively address the needs of residents. As demand for human services increases and funds tighten, funders are increasing their focus on supporting high-performance programs and organizations. But what is a high-performing organization? This track will provide you with a comprehensive understanding of what constitutes a high-performing program and will offer practical, real-life advice on how you can transform your program into a high-performing program. This track is designed to help executive directors, program directors, and front line service professionals.

Are you a current an ETO Software® or TOTAL: Record customer? If so, this track is for you. Attending this track will provide you with tips and practical advice that you can use to enhance your use of ETO Software. You will also be exposed to ETO Software's integration with Total Record to support your revenue reimbursement processes. This track is specifically developed for existing ETO Software and Total Record users.

Independent consultant, David Hunter (formerly the Director of Knowledge and Evaluation, Edna McConnell Clark Foundation), will lead you through an informative conversation about strategic grant making. In this track discussion about grant making strategy, learn how to identify high-performing organizations, and a funder's role in ensuring the success of the grantee will be combined with real examples and practical advice. This track is most appropriate for foundation executives, program officers, and government officials.