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KEYNOTE SPEAKERS' BIOS

Mark Friedman, Author
Mark Friedman is a speaker, consultant and author of the book "Trying Hard is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities" available from Trafford press (www.trafford.com). Mr. Friedman directs the Fiscal Policy Studies Institute (FPSI) in Santa Fe, New Mexico, and has provided training and consultation on Results Accountability in over 40 states and 7 countries around the world.

Before founding FPSI in 1996, Mr. Friedman served as a senior associate at the Center for the Study of Social Policy in Washington, D.C. for four years, where his work focused on providing technical assistance to states, counties, cities, school districts, and communities working to reform their child and family service systems.

Before that, Mr. Friedman served 19 years in the Maryland Department of Human Resources, including six years as the department’s chief financial officer. During this time, Mr. Friedman played a key role in social services program and fiscal policy, including responsibility for financing one of the country's first family preservation programs and implementing several major revenue initiatives.

Martha Miles, Consultant, Public/Private Ventures
Marty is a lead consultant for Public/Private Ventures, a national research and policy organization focusing on effective practices in social programs. She is the author of the recently published P/PV report, Good Stories Aren’t Enough: Becoming Outcomes Driven in Workforce Development. Marty has leadership roles in P/PV’s national Performance Benchmarking project and in P/PV’s Working Ventures initiative, which facilitates learning about effective workforce development practices through training and practical tools for practitioners as well as the creation of learning communities.

Marty has more than 25 years of workforce development experience, including a variety of roles with Training, Inc., a successful network of community-based workforce development programs. As Director of the Training, Inc. National Association, her focus was on helping programs build strong employer relationships, improve job seeker soft skills by integrating the culture of work into training and use data to improve performance. Marty also has held training and development positions in the banking industry. She has a BA in Sociology from Case Western Reserve University and an MS in Adult Education from Indiana University.

FEATURED PRESENTERS' BIOS

David Hunter, Managing Partner, Hunter Consulting LLC
David Hunter consults internationally to Social and Public Sector agencies with a focus on Organizational Strengthening, Developing Strategies and Theories of Change, Performance Management, and the creation, delivery, and assessment of Social Value. Dr. Hunter is currently the managing partner of Hunter Consulting LLC and previously was Director of Evaluation and Knowledge Development at the Edna McConnell Clark Foundation. His work has been published in numerous books and journals, including "Evaluation and Program Planning", and Newsletter of Grantmakers for Organizational Effectiveness.

Karen Walker, Ph.D, Research Professor, Department of Psychology, University of Virginia
Karen Walker, Ph.D. is an expert in evaluation research, particularly in implementation research. Over the years, she has focused particularly on how communities—agencies, residents and governments—can work together to achieve shared goals. As part of her work, Dr. Walker has investigated the importance of program quality to desired outcomes. In addition, as an action-based researcher, she thinks that social services managers should acquire the tools and capacity to use data to monitor their programs and has incorporated efforts to help them do so into her evaluations. Currently a research professor in the department of Psychology at the University of Virginia, she was previously vice president for research at Public/Private Ventures. Among her publications are Resident Involvement in Community Change: The Experiences of Two Initiatives; Critical Junctures: Options for Interventions; and Extended Service Schools: Putting Programming In Place.

Steve Butz, President and Founder, Social Solutions
Steve Butz has spent his career in human services. Throughout years of work as a counselor, teacher and case manager, Steve maintained a steady focus on and dedication to improving data collection, outcome achievement, and accountability for his students and his programs. His innovative programs, courses, and performance management tools continue to be hallmarks of each of those organizations in which he served.

In July 1999, Steve leveraged his own human services expertise and his commitment to outcomes measurement to found Social Solutions with partners Vince Griffith and Adrian Bordone. Their mission for Social Solutions is to challenge and equip human service providers and their funders to turn good intent into measurable change by relating efforts to outcomes. Today, Social Solutions serves thousands of organizations throughout the United States and Canada with its ETO Software.