At Social Solutions, the security of your database is our top priority. Social Solutions uses state-of-the-art equipment and technology to safeguard the confidential nature of your data. Your data is automatically encrypted while in transit between your computer and our servers. The technology that makes this possible is the Secure Sockets Layer protocol- SSL. Social Solutions uses the largest commercially available cipher key size of 256 bits, providing the best protection against Internet eaves-droppers who may attempt to intercept your data. This tried-and-true technology is used world-wide to protect information that is sent across the internet.
When your data reaches the servers, it is heavily secured both physically and electronically. Internet traffic that is sent to and from our servers is electronically monitored. Each server is individually governed by a system that prevents unexpected Internet data from being processed by our server software. Intrusion Detection Systems, virus scanning, automated system checks, remote logging, and other measures guard against unauthorized access. These steps to assure security combined with regular system maintenance and audits assure that your database is kept safe.
- The database servers are secured in an Internet data center facility protected by CCTV surveillance cameras, advanced access control, and 24×7 manned security.
- Electricity for the servers is provided by parallel and redundant UPS systems, Caterpillar diesel generators with 6,000 gallons of fuel, 3,000 Amp 480 Volt parallel Automatic Transfer Switches, and infrastructure lightning protection systems.
- Fire suppression is provided by a non-water based FM-200 system and a dual interlock, dry pipe, pre-action sprinkler system.
- Our database servers are connected to the Internet by quadruple-redundant OC-48 connections to Time Warner, El Paso Global Networks, Qwest, and Grande Communications, as well as an OC-12 to Southwestern Bell.
Social Solutions’ office sits behind a certified Cisco hardware firewall which extensively controls, tracks, and reports access to our internal infrastructure.
Our technical staff exclusively use encrypted technologies to communicate with the servers and work with your database.
Social Solutions stores data using redundant hardware technologies, fault tolerant software, real-time mirrored database infrastructure, and fault tolerant journaling file systems.
Your database is backed up in three separate physical locations – in both the US and the UK, by means of two separate mechanisms. Backups are stored on two different types of media. With Social Solutions, you can be sure your data will never be lost.
Social Solutions Global, Inc. (SSG) complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Community TechKnowledge, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification, please visit http://www.export.gov/safeharbor/.
In addition to the Safe Harbor Program, Social Solutions adheres to data storage and transfer security standards. Apricot’s customer data is housed at two different hosting centers: Our US-based data hosting center is Data Foundry, which is currently SSAE 16 Type II certified; and, TeleCity Group, which is currently a UK FTSE 250 company and has been awarded the ISO27001:2005 standard for security management.