Position Summary:

Configure and demonstrate all ETO software product offerings. Train administrators and end-users both onsite and online. Gather requirements, configure and train on reporting. Serve as technical co-lead on major client projects. Serve as project manager on reporting, data migration and technical consulting projects.

Minimum Position Requirements:

• Bachelor's degree or equivilent experience in a related field
• 3+ years of database administration or related professional experience
• 3+ years of experience gathering report requirements and developing reports in Excel, WebIntelligence, and/or Crystal.
• 2+years of experience conducting end user trainings.
• 2+ years of managing project timelines and budgets
• Willingness and ability to travel up to 3 days per week anywhere in the United States and Canada to connect with customers
• Strong verbal and written communication skills
• Strong hardware and software computer skills
• Ability to stand for up to 8 hours per day and sit and use a computer for extended periods of time.
• Maintain open and professional communications with Social Solutions’ supervisors, colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency
• Strong knowledge of Excel, including macros/advanced tools
• Working knowledge of SQL

Preferred Qualifications:

• Non-profit experience and/or understanding of how non-profits function a plus
• ETO software experience preferred

Specific Position Duties:

• Configure ETO software based on the technical specifications described in ETO software Blueprints
• Conduct both on-line and on-site trainings for end-users of the software as well as customized administrator trainings
• Gather client specifications for reports
• Develop front-end queries and reports
• Prepare data for migration and use upload tools to populate client’s customized software
• Serve as a co-lead on major client projects, working alongside project manager
• Act in a project manager role for technical consulting projects, managing client relationships, budgets and schedules
• Make product enhancement requests based on common themes

To Apply:

To apply for this position, please forward your resume and cover letter to techservices@socialsolutions.com