Mounting interest in identifying and funding high-performing nonprofits has left many social service providers scrambling to improve their performance.  But where can organizations go to find the practical resources needed? What are effective practices and how do you measure outcomes? How do you then put these resources into practice to transform your organization into a high-performing nonprofit? 

In this webcast, Kris Moore (Child Trends) will provide an overview of the resources available to youth serving organizations.  Anisha Chablani (Roca) will then discuss how Roca has leveraged available research along with knowledge from internal performance data to improve outcomes for the young people they serve.  And then, Mary Winkler (Urban Institute) provides a first look at an exciting new web resource called the Outcomes and Effective Practices Portal (OEP) – a joint project with Social Solutions.  The OEP aims to become the single, comprehensive resource for nonprofits to access the information and related measurement tools needed to run highly effective programs.

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The Latin American Youth Center (LAYC) will highlight its work in the provision of GED preparation and job training programs for youth and young adults. Learn how LAYC tracks the effectiveness of these programs independently, as well as the importance of looking at outcomes across programs. LAYC’s Learning and Evaluation Division will also highlight relevant research and programming trends in GED and job training program delivery and discuss potential metrics to measure program effectiveness that go beyond those required by the federal government or other agencies.

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Join us for a webinar on how mentoring formerly incarcerated adults can contribute to successful reentry within the context of a larger strategy. Ready4Work was a three-year national demonstration designed to address the needs of the growing ex-prisoner population and to test the capacity of community- and faith-based organizations to meet those needs.

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Join us for this educational webinar with Project Hope, a Boston agency seeking to partner with families to move them up and out of poverty. Learn how Project Hope is achieving positive outcomes by demonstrating the cost benefits of landlord negotiation to avoid evictions for its participants.

Additionally, you will be able to understand more about Project Hope's Housing Services programming, including housing counseling, budgeting advice and training as well as emergency rental funds and see how Project Hope uses ETO Software to manage its program performance.

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Join us for this informative webinar with Fresh Lifelines for Youth (FLY Program), an organization that helps adjudicated youth turn their lives around by providing mentoring, legal education, and leadership training.

FLY will share how each of their programs has achieved at least an 85% success rate by:

• Focusing on delivering measurable results with an outcomes-driven approach
• Incorporating positive role models, intensive case management, and participant feedback
• Using development assets that influence choices young people make and help them become caring, responsible adults.

FLY will also discuss how they've been able to demonstrate the value of their programs – which add up to being one-tenth the cost of incarceration – and receive increased grant awards as a result.

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Please join Adrian Bordone, Co-Founder of Social Solutions, and Mark Friedman, founder of the Results-Based Accountability (RBA) framework and author of "Trying Hard is Not Good Enough," as they unveil the RBA reporting formats within the performance management solution, ETO Software®.

The reporting formats will allow human services organizations to create better plans that help achieve measurable impact – while using the data at both the population and performance levels. These formats will also be an effective tool for organizations to report their performance to funders.

As part of the webinar, Mark will give a brief overview of the RBA framework and Adrian will demonstrate how the RBA principles can be utilized in the software. This webinar will be a good resource for existing and potential users of ETO and Results-Based Accountability, including funders to front-line service delivery staff.

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Learn how Goodwill of Big Bend manages participant progress in their Career and Training Program. They’ll share how they’re:

• Conforming to CARF standards
• Identifying Ticket to Work holders
• Fulfilling reporting requirements to Goodwill Industries International
• Allowing participants to take satisfaction surveys and assessments on their own - using ETO Software.

Also find out about lessons learned on the path to improving performance.

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Commonly, research has indicated that early intervention in developmentally delayed children often leads to improved long-term outcomes. Learn how Kennedy Child Study Center (KCSC) is helping young children (ages 0-5) with developmental delays fulfill their potential by aligning early intervention treatments (such as speech, occupational and physical therapies) with child-centered preschool curricula. KCSC will share how their clinicians and teachers plan to leverage an internally developed universal assessment in its preschool and early intervention programs to better tailor services to the unique needs of each child.

Discover how KCSC empowers the families of the children it serves to become advocates and better understand their children's needs. Finally, gain insight into how KCSC plans to use ETO Software to track its outcomes and improve service delivery effectiveness.

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"The Golden Rule of performance management:  You'd better know whether you're helping or harming - and always assume the latter if you can't measure the former!"

Join us for this educational webinar where performance management expert David Hunter -- a presenter at the 2008 AEA Annual Conference -- will discuss the importance of performance management and why it is so urgent that human services organizations fully understand the impact of their efforts.  David will offer practical advice that any human service organization with the will to succeed can implement to better serve their clients. 

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Join us for this educational webinar with WINGS for Kids (WFK), a nationally recognized after school program based in Charleston, South Carolina. Learn how WFK has implemented a social and emotional learning (SEL) model within its afterschool services – a model that differs significantly from standard youth development programs. WINGS will share how their program delivers measurable success – from providing constant feedback, to closely monitoring outcomes and offering comprehensive training. They’ll go into how they support this innovative approach by using ETO Software to capture their kids’ progress and manage staff performance. Also, learn how WFK plans to grow effectively into a national model.

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View this educational online seminar on the Maryland Re-Entry Partnership (REP) and Christopher's Place's (CP) programs for ex-offenders, with Catholic Charities of Central Maryland.  The Program Managers and Outcome & Data Manager will share how they’re measuring and managing the effectiveness of their nonprofit’s services that are intended to help men leaving prison make a positive transition to their neighborhoods in Baltimore City.

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Learn how a nonprofit re-evaluated its youth mentoring program and implemented a better way to measure and improve its impact on the youth and young adults it serves. The Director of Learning and Evaluation from Latin American Youth Center (LAYC) will highlight the best practices developed that are helping encourage participant progress and demonstrate program effectiveness. LAYC will also share the lessons learned from the program’s original design – and the steps taken that helped shape the improvements.

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— How adopting a performance management approach is empowering Southwest Key Programs to make a measurable difference —

This educational webinar features Southwest Key Programs, an organization dedicated to improving the quality of life for youth. You’ll learn how Southwest Key has transitioned from just collecting data to improving the level of services provided by becoming performance oriented. Discussions will include how they’ve moved toward evidence-based practices – and its impact on their grant proposals, program performance, and the youth they serve. Southwest Key will also share their logic model development and how they’ve managed the shift within their organization toward a performance management culture.

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Learn how the YWCA of Greater Milwaukee uses ETO Software to make progress toward measuring and managing their workforce development programming. YWCA will share how ETO is impacting their soft and hard skill training for youth—and the Career Opportunity Center for adults. YWCA will also take you through the steps they’ve taken to identify the actual service population – and how that’s equipped them to seek out more funding.

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Learn about research-based activities, practices, and tools to measure the progress of workforce development programs. The session includes an overview of outcomes that can reasonably be expected for Workforce Development, as well as the effective practices and performance indicators that programs should regularly review to make sure they are on track toward expected outcomes. View this webinar.

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Learn how to identify and manage meaningful benchmarks for workforce development. Public/Private Ventures (PPV) will share their benchmarking project - which helps to inform the definition of "good" performance when working with diverse populations and service delivery strategies. We’ll also review how you can effectively capture and manage this data with ETO Software so you can better manage the performance of your workforce development programs and initiatives.

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PACE Center for Girls will highlight best practices in delinquency prevention through education, counseling, training and advocacy. Pace will share lessons learned along the road to becoming a high performing organization - and how these experiences have helped them work smarter and improve service delivery. They'll show how ETO Software, their performance management, solution, has been a core catalyst along this path to improvement by enabling them to review progress towards program missions and continue doing what works - while helping them identify and make improvements where needed.

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Juma Ventures will share how they’re using ETO Software® to manage and improve the social enterprises they’ve developed for helping economically disadvantaged youth make a successful transition to adulthood. You’ll learn how Juma capitalizes on ETO’s flexibility and customizable features to get the information they need to build and customize curriculum, manage job and support services programs, and provide targeted technical assistance to grantees.

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View this panel discussion about the Benchmarking Project from Public/Private Ventures, an initiative to identify meaningful outcome benchmarks for the workforce development field that will help inform the definition of "good" performance when working with diverse populations and service delivery strategies. You'll learn more about the project's work to create a "learning community" around such challenges as participant follow-up to determine retention rates.

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View this webinar about the launch of ETO After-School. This is the first of a series of web-based, ready-made performance management software solutions. ETO After-School is a pre-configured version of ETO Software that leverages industry best practices to specifically address the needs of after-school programs. It provides you with a cost effective tool to help you manage the performance of your after-school programs - instantly.

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Mental Health Association (MHA), one of Western Massachusetts’ leading mental health agencies, shares how they've used ETO Software® to manage and enhance services that improve mental health status.

You’ll learn how MHA capitalizes on ETO’s flexibility and customization features to modify the data collection interfaces and methods to easily determine if their programs are making progress – and to meet the needs of funding agencies.

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You are invited to learn how After School and Mentoring Programs can take advantage of ETO City - our library of research-based, practical tools that can help you improve program performance.

The webinar includes an overview of reasonable outcomes that can be expected of an effective program, as well as performance practices and indicators that can be used to make sure that your program is tracking toward achieving desired outcomes.

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Learn how BGCA Newark uses ETO Software® to affect social change and gain funding by effectively measuring and reporting outcomes.

See how they are going one step further than recording attendance to track the impact they are having on their members.

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Improving performance, processes, and outcomes
See how Catholic Family Services (CFS) of St. Louis uses Continuous Quality Improvement principles and ETO Software to measure improvement in the quality of life and well-being of individuals and families in their community. The CFS Counseling program provides individual, couple, and family therapy on a broad range of treatment issues, including depression, anxiety, family crisis, addiction, and grief/loss.

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Learn how one independent living program goes above just providing services by measuring client and staff progress towards achieving goals and ultimately helping youth successfully make the transition from adolescence to adulthood. Through the provision of a structured environment for the young people, the Independent Living Project (ILP) helps prepare the young men to play positive roles in the development of their community.

CFSA (Children and Family Services in Washington D.C.) places young people in a variety of settings, including the supervised independent living program at the Latin American Youth Center. Through the provision of 24 hour staffing in a main facility, the ILP provides a safe and stable home like environment in which its residents learn the life skills necessary to lead successful adult lives.

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Learn how Pathways to Safety of Monterey County, a public-private community partnership focusing on child welfare, manages the performance of its Differential Response program.

Pathways to Safety will present how they’re measuring progress toward common outcomes and managing the effectiveness of their continuum of service providers with ETO Software® to help ensure the safety and wellbeing of children affected by maltreatment—and in many cases strengthen their families.

Pathways to Safety will also share lessons learned and best practices in implementing Differential Response and using ETO to manage its performance.

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View this exciting exploration of two agencies, each in different stages of shifting emphasis from counting services alone to the more meaningful measurement of those services’ impact on each client. Both agencies work to mitigate barriers to remaining independent in the community and will discuss their work defining and implementing qualitative measures to determine efficacy.

Silver Key Senior Services will discuss their organizational change, outcomes development and implementation of performance management frameworks using ETO Software.

Motion Picture and Television Fund (MPTF) will demonstrate how they are using data to prove a theory about quality of life. MPTF illustrates how powerful performance management in action using ETO Software can be.

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Learn how service providers Turning the Hearts and ROCA are taking steps to measure and manage the effectiveness of their organizations' gang prevention and intervention programs.

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