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Human Services Software

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What is Performance Management?

Performance management is the belief that outcomes are only achieved with effort, and that by relating specific efforts to desired outcomes human and social service organizations can better understand and improve the impact of their efforts.  This philosophy has been adopted by some of our industry's most powerful organizations.  Organizations such as Annie E. Casey Foundation, Edna McConnell Clark Foundation, and the Bill and Melinda Gates Foundation all employ this philosophy, and encourage the human and social services organizations that they fund to follow this approach as well.

Performance Management Software

High impact organizations such as the Harlem Children’s Zone continuously measure and improve their results when providing human and social services.  They show tangible progress for each participant, family member, and program, and must be able to show successful outcomes for each program.  Our Efforts to Outcomes (ETO™) software was designed with exactly these needs in mind.  ETO software helps organizations to quickly and easily track efforts, outcomes, and progress as part of a performance management approach to human and social services.

Going Beyond Case Management

While ETO software tracks participant and family case history, diagnosis, and treatment, the primary focus of the software is in measuring the progression of a participant or family over time, and the impact of each program overall.  Executive directors, program directors, and program managers can then quickly and easily compare the efforts expended for a given participant, family, or program with the outcomes achieved, and can then make more informed investment decisions as a result.

About Social Solutions

Social Solutions is the leading provider of performance management software for human services, connecting efforts to outcomes, people to social services, and service providers and communities to funders.  The company’s ETO software goes beyond case management, enabling public, private, and nonprofit organizations, such as Harlem Children’s Zone®, Catholic Charities, United Way, Annie E. Casey Foundation, HUD, and cities such as Boston and Hartford to collaborate, save time, and improve quality and effectiveness.

ETO™ is a trademark of Social Solutions, Global, Inc. Harlem Children's Zone® and HCZ® are registered trademarks of HCZ, Inc.

"ETO software has helped to improve the quality of services for our participants. It allows staff to be efficient and deliberate in how we serve our target population and move them toward achieving their long term goals."

 - Kimberly Williams-Rivera
Director of Quality Assurance
Our Piece of the Pie

Many High Impact Organizations Have Chosen to Prove and Improve Outcomes with ETO:

  • Boulder County
  • Thrive by Five Washington
  • US Department of Health and Human Services
  • Annie E. Casey Foundation
  • Mathematica / WIPA
  • Harlem Children's Zone®

 

Video Testimonial

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