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U.S. Department of Health and Human Services: Using Efforts to Outcomes (ETO™) Software Since 2006

The U.S. Department of Health and Human Services (DHHS) is dedicated to protecting the health of all Americans and providing essential human services, especially for those who are least able to help themselves. When the DHHS Administration on Aging needed a single, nationwide system to manage Medicare and Medicaid fraud, error, and abuse in every U.S. state and territory, it chose Social Solutions’ ETO software.

Previously, each state and territory had its own reporting system, standards varied, and reporting was a manual, twice-a-year phenomenon. With ETO software, the DHHS can now generate assessments that track Medicare and Medicaid participant information consistently, using clearly defined criteria. The information can be viewed online at any time, without time consuming, year-long manual “roll-ups.” Moreover, the data collection requires no software maintenance and even facilitates collaboration with other government agencies and third party sub-contractors and firms

Outcome Software with Nationwide Impact

With ETO software, data collection is standardized in all DHHS SMARTFACTS collection centers throughout the U.S., allowing, for the first time, “apples to apples” comparisons across states. Staff have clear and consistent advice and guidance in the software, and can quickly and accurately assess and address participant needs.  Even qualitative data such as outcomes can be accurate measured and assessed, and can be aggregated nationwide in real time. Using this case management software has eliminated the need for manual reporting efforts, saving time and streamlining operations. The ETO platform provides detailed and summary-level demographic data, unduplicated participant and family counts and effort and outcome data by individual, program, service provider, type of service, initiative, funding source and demographic group.

Leveraging Best Practices

ETO software enables collaborative service delivery, sharing of best practices, and tracking of participant progression in the form of efforts and outcomes. The software’s ease of use and power has made it the product of choice for thousands of high performing nonprofit, government, and collaborative organizations, which serve over 4 million participants each day.

About Social Solutions

Social Solutions is the leading provider of performance management software for the human services sector.

We take pride in connecting efforts to outcomes, those in need to social services, and service providers to funders.

ETO performance management software goes beyond case management, enabling public, private, and non profit organizations, such as Harlem Children’s Zone®, Catholic Charities, Annie E. Casey Foundation, HUD, and cities such as Boston and Hartford to collaborate, save time, and improve quality and effectiveness.

ETO™ is a trademark of Social Solutions, Global, Inc. Harlem Children's Zone® and HCZ® are registered trademarks of HCZ, Inc.

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